Download

40
Frequently Asked Questions
Where do I download the AlwaysSafe
app for iOS and Android devices?
• If you have an Apple iPhone, you can get the
latest version of the AlwaysSafe app from the
Apple App Store.
• If you have an Android smartphone, you can
get the latest version of the AlwaysSafe app
from Google Play (tap Apps > Play Store).
My camera is mounted upside down.
How do I ip the camera’s video
orientation?
Go to your camera’s settings in the app and,
under Video & Audio, tap Display then turn the
Rotation setting ON. Your camera’s live video,
including any future recordings, will now be the
right-side up.
Will I be able to clearly see what’s
going on when the lights are o?
When there is not enough ambient light, your
camera’s light detection sensor will automatically
activate the built-in infrared LEDs (you can see
the visible faint red glow coming from the LEDs),
illuminating the area in front of it, so that you
can have a clear and proper view of the scene. In
night vision mode, the video will appear in black
and white.
Why is there sometimes lag or delay
when loading the live stream from my
camera?
You may have a slow or unstable connection to
the internet. Whether you use a Wi-Fi connection
or cellular connection to stream live video can
also make a big dierence. As a general rule,
streaming from a smartphone that is connected
to the same Wi-Fi network as your camera will
make the video start more quickly, whereas
streaming using a cellular connection is often
reliant on the cellular coverage and signal
conditions, which may not be good at the time
you want to start live streaming.