Wi-Fi Pan & Tilt Camera AlwaysSafe App Manual iOS and Android English
Contents Contents Getting Started Adding a Camera Configuring Initial Settings Setting up Email Alerts Editing the Email Alerts Schedule Adjusting Motion Detection Sensitivity Setting up a MicroSD Memory Card Sharing Access to a Camera 4 6 8 11 14 16 18 About the App Interface The Devices Screen The Camera Menu The Live View Screen The Live View Screen: Using Pan & Tilt Controls The Live View Screen: Saving & Calling Preset Positions The Live View Screen: Using Two-Way Talk The Playback Sc
Getting Started 3
Adding a Camera Power Adapter USB Cable Micro-USB Connector If you have not already done so, connect the camera to power using the supplied USB cable and power adapter. Wait ~30s The camera will begin rotating as part of its startup sequence.
Adding a Camera Please open the Wi-Fi settings option on your smartphone and connect to your camera’s network ........................................................................ .................................................................. .................................................... Once the camera has finished starting up, it will go into Wi-Fi configuration mode and guide you through the Wi-Fi setup process. Listen carefully and follow the voice prompts from the camera.
Configuring Initial Settings At the top left of the Live View screen, tap the highlighted icon to open the Devices screen. Tap the Init button. Tap the Synchronize phone time button to allow the camera to automatically sync its date, time and timezone to the clock on your smartphone. Select your preferred date and time formats, and if DST (Daylight Saving Time) is observed in your country or region, turn on Enable DST, then tap DST Settings to manually configure when DST starts and ends during the year.
Configuring Initial Settings Tap the Finish button. Tap the 50HZ (e.g., Australia, UK) or 60HZ (e.g., USA, Canada) button to select the power frequency setting matching the AC power frequency in your country. The correct setting will prevent video flickering. Tap the Next button to continue. The Devices screen appears once you have finished configuring initial settings for your camera. From here, you can see the connection status of your camera, share camera access, manage camera settings, and more.
Setting up Email Alerts From the Devices screen, tap the Settings button to access the camera settings. Scroll down to Notification. Make sure E-mail is turned on, then tap Email Settings. Tap Email Server Type to select your email provider. Tap the name of your email provider—Gmail, Yahoo or Hotmail/Live. Email server settings for these services have been automatically configured. Tap the Left arrow icon to return to the Email Settings screen. If your email provider is not any of the above, tap Other.
Setting up Email Alerts If Other is chosen, manually enter your email provider’s SMTP server address and SMTP port number. Contact your email provider for details or try googling first. Once done, tap the Left arrow to return to the Email Settings screen. Enter your email address and its password in Sender E-mail and Password. This is the email address that you want the camera to send alerts from. Under Recipient E-mail, enter the email address you want alerts to be sent to.
Setting up Email Alerts Tap E-mail Interval and select the time —30 seconds, 1 minute, 5 minutes, 10 minutes or 30 minutes—in between alert emails arriving in your inbox. Email Test Failed? Check that your sender email address and password are correct, then try again. If you’re using Gmail and have correctly entered all the settings, but still get the “test failed” pop-up, look in your inbox for a “Review blocked sign-in attempts” email from Google.
Editing the Email Alerts Schedule From the Devices screen, tap the Settings button to access the camera settings. Scroll down to Notification. Make sure E-mail is turned on, then tap Email Schedule. If you haven’t set up email alerts for the camera yet, see “Setting up Email Alerts” on page 8. By default, the camera is scheduled to send emails when motion detection events happen. Do not edit the motion detection email schedule if you want to receive alert emails at all times.
Editing the Email Alerts Schedule Tap the pencil & paper icon of the Motion Detection Email schedule. Uncheck the All box. Tap the blocks of hours (24-hour format) you want to receive emails when motion is detected. For example, you can create a schedule to only receive emails from 7am to 11pm so that the camera doesn’t send emails when you’re in bed. Tap Done.
Editing the Email Alerts Schedule The Motion Detection Email schedule for the chosen day is updated. Green blocks indicate the time periods when the camera can send you email alerts. If you want the same schedule to repeat over the other days of the week, tap the Copy To button. Tap Every Day, Monday to Friday, Weekend or Custom (you can choose which days) to select the days which you want to apply the same schedule to.
Adjusting Motion Detection Sensitivity From the Devices screen, tap the Settings button to access the camera settings. Scroll down to Alarm, and tap MD Settings. Tap Sensitivity. Tap the highlighted end time of the first, second or third time period to define the time periods in the day (24-hour format). The start time of the next time period will be updated automatically.
Adjusting Motion Detection Sensitivity Drag the slider left or right to decrease or increase the camera’s sensitivity to motion for each time period. If you receive too many or too few alerts at the default levels, simply adjust the sensitivity slider to find what works best for you. The 24-hour graphical display quickly shows you the schedule of the camera’s motion detection sensitivity over the four defined time periods. Tap the Save icon to save your motion detection sensitivity settings.
Setting up a MicroSD Memory Card MicroSD card Insert a microSD memory card into the microSD card slot on the back of the camera, with the gold contacts facing down, until it clicks into place. To ensure smooth performance and plenty of space for recording motion events, we recommend using a fast memory card (class 6 or higher), with at least 16 GB of capacity. Note: We do not guarantee compatibility with microSD cards from all manufacturers.
Setting up a MicroSD Memory Card Before using a microSD card for the first time on the camera, you’ll need to format it. Tap the Format button. The camera will format the memory card and restart automatically for the memory card to take effect. When the camera has finished restarting, tap the Settings button to access the camera settings again. Scroll down to Storage. In SD-Card, you can see the amount of remaining space on the memory card for motion detection recordings.
Sharing Access to a Camera From the Devices screen, tap the icon to open the camera menu. Make sure that your camera is online. Tap the Share A unique QR code is created for your camera. Important: Only share this code with the people you trust completely to have access to your camera, for example, a close family member. icon.
Sharing Access to a Camera Family’s smartphone Your smartphone Scan the QR code of the camera that is being shared by aligning the QR code in the viewing guide. To log into your camera, provide your camera’s admin login password (this is the password created during Wi-Fi setup), then tap the Login button. Note: A Guest account can also be created and used to provide limited access to your camera (Live View and Playback only). Visit our support center website for more information.
About the App Interface 20
The Devices Screen 2 1 3 4 5 7 8 6 9 1 Shows the name and the connection status of the camera. 2 Manually add a camera by scanning the camera’s QR code. 3 Opens the quick menu where you can share camera access, edit camera name & login details, and delete the camera. See “The Camera Menu” on page 22 for more information. 4 The camera preview window. Tap anywhere on the window to start streaming live video from the camera. 5 View information about the camera’s Wi-Fi connection.
The Camera Menu 1 2 3 2 Tap to generate a QR code for the camera and share access to the camera using this code. See “Sharing Access to a Camera” on page 18. Tap to edit the name of your camera and the login details such as the username and password. The default login username is “admin”—if you set up the camera, you’re the administrator. 3 Tap to delete the camera from the app.
The Live View Screen 2 1 3 4 5 6 7 8 9 10 11 12 1 Tap to go to the Devices screen. 2 Tap to access the Playback screen where you can search and play motion events recorded on the camera’s MicroSD memory card. To find out more, see the “The Playback Screen” on page 27. 3 Select multiple cameras, if available, to view live video simultaneously or on separate video windows. 4 Tap to stop/start live video streaming. 5 7 Tap to unmute/mute the audio from the live stream.
The Live View Screen: Using Pan & Tilt Controls From the Live View screen, tap the PTZ icon at the bottom of the screen. Pan and tilt the camera using the joystick. Drag and release quickly for incremental movements, or drag and hold for continuous pan or tilt. Do not manually pan or tilt the camera with your hands. Doing so will damage the camera.
The Live View Screen: Saving & Calling Preset Positions You can save multiple viewpoints as preset positions to call upon later and position the camera automatically. Simply tap the Mark button and give the preset an appropriate name for each viewpoint you want to save. To select and call the preset positions that you’ve saved, tap the Position tab. Tap the Call button to move the camera viewpoint to the highlighted preset position. To delete a preset position, highlight it, then tap > Delete.
The Live View Screen: Using Two-Way Talk Tap the Speaker button to listen. Tap again to stop listening. From the Live View screen, tap the Talk icon at the bottom of the screen. Tap the button to start talking. To stop talking, tap the button. icon at the top left corner of the video The window will tell you that the Talk function is currently ON even if you have the Screens, PTZ, or Stream tab displayed.
The Playback Screen 2 1 3 4 5 6 7 8 9 10 1 Tap to go to the Devices screen. 2 Tap to return to the Live View screen. 3 4 Tap to search for recorded motion events from a different camera. Note: The camera must contain a microSD memory card for the playback feature to work. Tap to start playing all available event videos from the point where the red timeline marker is positioned. Swipe left or right across the timeline to quickly fast forward or rewind.
The Settings Screen 1 2 3 Network 1 2 Tap to view the Wi-Fi network that the camera is currently using. You can also connect the camera to a different Wi-Fi network, if available. The camera supports both 2.4GHz and 5GHz Wi-Fi networks. TIP If you’ve recently changed your network settings or installed a new wireless router, you’ll need to reset your camera and set it up again. Tap to view details about the camera’s network connection, including the IP address and the MAC address of the camera.
The Settings Screen 4 5 Video & Audio 4 Tap to adjust video quality settings related to the Fluent and Clear video streams. The following settings are available: • • Resolution Select the video resolution to be used. Frame Rate(fps) Select the speed at which the images from the camera are refreshed.
The Settings Screen 6 7 8 Storage NOTE Storage settings will only be displayed when a microSD memory card has been installed in the camera. To learn more, see “Setting up a MicroSD Memory Card” on page 16. 6 7 8 Tap to adjust the recording schedule and customize the times and days in which the camera is allowed to record videos to the microSD card when motion is detected. Tap to configure how videos are recorded to the microSD card.
The Settings Screen 9 10 11 Alarm 9 Tap to adjust motion detection sensitivity settings in 4 different time periods of the day. See “Adjusting Motion Detection Sensitivity” on page 14 for more information. Account Security 10 Tap to change the camera’s admin login password. TIP After you’ve changed the password, you’ll be prompted to log in again with the new password. LED 11 You can disable the camera’s built-in infrared LEDs which help to illuminate the scene in low light conditions.
The Settings Screen 12 13 14 15 Notification 12 13 You can turn off or on the camera’s email alerts feature. Tap to adjust the email schedule and customize the times and days in which the camera is allowed to send you alert emails when motion detection is triggered. If you want to receive less notifications, you can schedule the camera to send you emails only during certain times of a day. To learn more, see “Editing the Email Alerts Schedule” on page 11. 14 Tap to set up the email alert feature.
The Settings Screen 16 17 18 19 20 21 System 16 Tap to view device information about the camera. 17 Tap to change the video standard between NTSC (broadcast format used in North America) and PAL (broadcast format used in Australia/UK), if you’re having display issues. 18 You can synchronize the date & time and timezone on the camera to the clock on your smartphone, change the date and time formats, and turn on or off DST(Daylight Saving Time). 19 20 21 Tap to reset the camera.
App General Settings 1 2 3 4 Settings 1 2 3 4 When your smartphone is connected to the Wi-Fi network, you can choose whether to allow the app to automatically start live streaming once it’s launched. When your smartphone is connected to the cellular network, you can choose whether to allow the app to automatically start live streaming once it’s launched. TIP If you’re concerned about exceeding your cellular data caps or limits, leave this setting OFF.
App General Settings 5 6 7 Help 5 Tap to open the Swann Support Center website on the web browser. 6 Tap to view technical information about the camera’s network connection. 7 Tap to view the AlwaysSafe application version information and the privacy policy.
Appendix 36
Adding a Camera via Ethernet If, for any reason, you’re having trouble joining the camera to your Wi-Fi network using the assistance of the camera’s Wi-Fi configuration mode, try connecting first with Ethernet. Wi-Fi Router Ethernet Cable LAN Connect the camera to your Wi-Fi router using the included Ethernet cable. Note: You will not hear instructions from the camera when it detects an Ethernet connection is being used.
Adding a Camera via Ethernet Tap the Save icon to save your Wi-Fi network settings to the camera. Tap the Left arrow icon to return to the Devices screen. Tap the Init button. Tap the Synchronize phone time button to allow the camera to automatically sync its date, time and timezone to the clock on your smartphone.
Adding a Camera via Ethernet Select your preferred date and time formats, and if DST (Daylight Saving Time) is observed in your country or region, turn on Enable DST then tap DST Settings to configure when DST starts and ends. Tap the Next button to continue. Tap the 50HZ (e.g., Australia, UK) or 60HZ (e.g., USA, Canada) button to select the power frequency setting matching the AC power frequency in your country. Tap the Next button to continue.
Frequently Asked Questions Where do I download the AlwaysSafe app for iOS and Android devices? • • If you have an Apple iPhone, you can get the latest version of the AlwaysSafe app from the Apple App Store. If you have an Android smartphone, you can get the latest version of the AlwaysSafe app from Google Play (tap Apps > Play Store). My camera is mounted upside down.
Frequently Asked Questions Will my camera still record activity to its microSD card if my home Wi-Fi network lost internet connection? Yes. Your camera will continue to detect and record motion activity to its microSD card, as long as recording has been scheduled for that particular time period. You can stream live video from the camera and playback recordings once your internet connection is restored.
Frequently Asked Questions Why do I hear audio feedback while talking through the app? This is not unusual and could occur for a number of reasons depending on your environment (for example, background noise, proximity between your smartphone and the camera, noise interference from other nearby electronic devices, etc). If you hear audio feedback, try plugging in your headset or earphones, or lowering your smartphone’s speaker volume to reduce the audio feedback.
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