User's Manual

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iSWAG Fire 20
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Troubleshooting
Please refer to the following list of problems and solutions if you run into any issues while
using your mobile phone. Please contact the distributor or service provider if the issue
still persists.
Problem Cause Solution
Can’t access
Internet normally
when using browser
The network operator doesn’t
provide this service or your plan
doesn’t include this service.
Please contact your
network operator for
information on how to
apply and use this
service.
The settings are not correct.
Please refer to the
specific browser’s
instructions.
SIM card error
SIM card is damaged. Please contact your
network operator.
The SIM card isn‘t Check the SIM card.
The metal surface of the SIM
card is dirty.
Clean it with clean.
cloth
Poor reception
The mobile phone is being used
in an area with a weak signal,
for example, near tall buildings
or in a basement, the radio
waves can’t reach these areas
Please make or answer
calls in areas where
there is a stronger
signal.