User's Manual

21
During the use of the product, if the following problems occur, you can check and solve them by yourself.
No
Troubles
Cause of the troubles
Solutions
1
The robot
cannot
connect to
the App.
The router username and password are incorrect.
Configure the router network and ensure that the router "username" and "password" are entered
correctly.
The robot is not within the network signal coverage of
the router.
Ensure that the robot is within the network signal coverage of the router.
Whether the robot is in a state to be configured.
The network configuration of the robot can only be carried out when the robot is in the
state to be configured, please refer to [3. Network configuration method]
2.4G network is not used.
The host does not support 5G network temporarily, please use 2.4G network to configure the network
when connecting.
2
The robot
cannot be
charged.
The robot is in poor contact with the charging pole of
the charging stand.
Make sure that the charging pole of the robot and the charging stand are fully connected. Check
whether the charging poles of the robot and charging stand are dirty, please refer to the
[Maintenance] chapter in the manual for cleaning.
The charging stand is not connected to a power source.
Make sure that the charging stand is connected to a power source.
Long-term non-use, resulting in over-discharge of the
battery.
It is recommended to use this product frequently. If you do not charge or use it for a long
time, please contact after-sales service personnel.
3
The robot
automatic
recharging is
difficult.
The charging stand is not placed in the correct
position.
Place the charging stand correctly according to the method in the chapter [Robot Charging] in the
manual.
The charging stand is powered off or moved by hand.
Please check if the charging stand is connected to the power source. Do not move the position of
the charging stand artificially.
The robot is stuck by ground obstacles (such as
wires, carpet edges, electric fan base, etc.) or the
room door with the charging stand inside is closed,
and the robot cannot return to the room.
It is recommended to refer to the manual [Precautions] before using the host to arrange the
ground objects to ensure that the robot walks stably, avoid jams, and keep the charging
cable unblocked.
The robot did not start cleaning from the charging
stand.
It is recommended to let the robot start cleaning from the charging stand.
6. Troubleshoot common problems