Operation Manual

• Installationof bug fixes and securityupdatesfrom the official update server
using online updateor the manual method.
For a detailed listing of the subjectscovered by the free installationsupport,check
http://www.open-slx.com/support
.
In case you are not sure if your supportis covered, pleasedo not hesitateto give us
a call.We are happy to assist.
Contact Informationfor Free InstallationSupport
Reach our supportstaff under the following links and phone numbers.Our installation
support is offered through call back. After your problem descriptionour staff either
tries to call you backin the next 2 hoursor arrangea time for a call back. Please
register your product at
http://www.open-slx.com/register
priorto your support
request.
• http://support.open-slx.com/eService
• UnitedStatesand Canada: [phone]
• Germany, Austria,Switzerland:Phone: [phone]
• UK: [phone]
•
All othercountries(English only): pleasesee
http://www.open-slx.com/support
.
For the most recentcontactinformation, refer to
http://www.open-slx.com/support
.
Important Notes
1. Free installationsupportis offered to customerswith a valid and activatedregis-
tration code. You can activate your registrationcode at
http://www.open-slx
.com/register/
.
2.The registration code is not transferable to another person.
3. The free supportcoversthe initial installationon one computer. Referto our Web
site for further information
http://www.open-slx.com/support
.
Contact Recommendations
We recommend using
http://support.open-slx.com/eService
to open a servicere-
quest and to provide us with the relevant information like problem descriptionand
log files. It helps us to avoid misspelledcommands,links, or directory names,which
often cause frustratingproblems and are particularlycommon during phone conver-
sations.You will receivea reply soon, providing a practicalsolution.
Preparing a SupportRequest
We endeavorto help you as quickly and precisely as possible.The effort and time
needed is considerablyreduced if the questionis formulated clearly. Please have
answersto the following questionsready before contacting us:
Help and Troubleshooting 83