Product Data Sheet / Brochure

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The support services described herein are governed by HP´s Customer Suppport Services Agreement and appropriate Exhibits.
Specifications
Table 3. Reactive features, continued
Feature or service
Software support
Software response commitment
upgrade to 30-minute response
for critical calls
Additional named callers
Coverage window options
(hardware and software)
Delivery specifications
This upgrade provides 30-minute callback for critical software service requests. This coverage is available for all selected coverage windows.
Support for three named callers is included. Support can optionally be purchased for additional callers (for unlimited software support only).
• Standard business hours, standard business days (9 x 5) Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local time,
Monday through Friday excluding HP holidays.
• Standard business hours, 7 days per week (9 x 7) Service is available 9 hours per day, Monday through Sunday including HP holidays.
• Extended business hours, standard business days (13 x 5) Service is available 13 hours per day between 8:00 a.m. and 9:00 p.m. local time,
Monday through Friday excluding HP holidays.
• Extended business hours, 7 days per week (13 x 7) Service is available 13 hours per day, Monday through Sunday including HP holidays.
• 16 hours, standard business days (16 x 5) Service is available 16 hours per day between 8:00 a.m. and 12:00 a.m. local time, Monday through
Friday excluding HP holidays.
• 16 hours, 7 days per week (16 x 7) Service is available 16 hours per day, Monday through Sunday including HP holidays.
• 24 hours, standard business days (24 x 5) Service is available 24 hours per day, Monday through Friday excluding HP holidays.
• 24 hours, 7 days per week (24 x 7) Service is available 24 hours per day, Monday through Sunday including HP holidays.