Product Data Sheet / Brochure

The support services described herein are governed by HP´s Customer Suppport Services Agreement and appropriate Exhibits.

For hardware support, when optionally added

At the discretion of HP, service levels with onsite response

time of 4 hours or less may require installation of remote

connectivity tools and equipment. If remote support is

available and required on the covered equipment, the

Customer must provide and allow HP remote access to

receive 4-hour onsite response time.

The Customer is responsible for installing, in a timely

manner, critical Customer-installable firmware updates,

as well as Customer-replaceable parts and replacement

units delivered to the Customer.

The Customer will be required, upon HP request, to

support HP in resolving the problem remotely by:

• Providing all information necessary for HP to deliver

timely and professional remote support and to enable

HP to determine the level of support eligibility

• Starting self tests and installing and running other

diagnostic tools and programs

• Installing Customer-installable firmware updates

and patches

• Performing other reasonable activities to help HP

identify or resolve the problem

For hardware support call-to-repair,

when optionally added

• At the sole discretion of HP, the call-to-repair time

commitment may require remote console connectivity

and is subject to the Customer providing immediate

and unrestricted access to the system as requested by

HP. The call-to-repair time commitment does not apply

when system access, including physical, remote

troubleshooting, and hardware diagnostic assessments,

is delayed or denied. If the Customer requests scheduled

service, the call-to-repair time period begins from the

agreed-upon scheduled time.