Product Data Sheet / Brochure

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The support services described herein are governed by HP´s Customer Suppport Services Agreement and appropriate Exhibits.
Specifications
Table 6. Optional HP technical services
Service focus
IT service management
Availability
Performance
Security
Technology & infrastructure
Description
HP technical services are an essential part of how HP helps Customers maintain their IT infrastructure performance. Solutions can be customised
through the choice of technical service topics that better fit the needs of the Customer's IT infrastructure. Available service topics include performance
and capacity management, release coordination, security strategy development, configuration management, and new technology deployment.
HP technical services improve the Customer's ability to proactively manage configurations and operational practices in order to deliver required
levels of stability, performance, availability, and security. HP technical services complement the capabilities of the Customer's IT staff and offer
flexible, cost-effective solutions.
Technical services may be added as options to the Customer's contract as needed. The account support manager can help determine how these
services can be tailored to address the Customer's needs. A representative sample of services is noted under each category. Consult an HP
representative for a list of services available in your country. This list is provided for informational purposes only.
HP technical services allow Customers to maximise the value of their IT investment by leveraging the collective expertise of HP. Helping to meet their
Service Level Agreements by improving Service Management processes. The Customer's IT staff can stay focused on core responsibilities and critical
tasks while HP helps proactively manage their IT infrastructure. The result will be smooth, continuous, effective management and minimised risk of
business interruption.
• HP Service Provider Certification
• HP-SAP Joint Solution Assessment
• HP Project/Change Management
Achieving the desired high availability from the Customer's computing environment requires that the right combination of technology, people and
processes, and support partnerships are in place. HP has technical services that help the Customer assess the availability of the IT environment and
provide assistance with deploying the necessary technologies.
• Availability checkup
• Availability health check
• High-availability storage assessment
• MC/Serviceguard implementation
HP has technical services that help Customers identify whether or not their IT infrastructure has the capacity and performance to meet their business's
changing requirements. By understanding complex performance and utilisation data and identifying bottlenecks, Customers can compare objectives
to current demands and be confident in their capacity management decisions.
• Performance resource utilisation health check
• Cluster consistency service
• Performance analysis for the XP disk array
• Network performance health check
Unauthorised access to corporate information and services can expose the Customer's business to both financial and public image losses.
HP technical services can help the Customer identify and implement sound security policies and practices. HP can provide an in-depth analysis
of the Customer's current security posture and how it compares to industry standards.
• Internet security assessment
• Security review
• Security workshop
• Security penetration test
A well-planned and managed infrastructure is the foundation of the IT environment. HP technical services can help the Customer develop and
implement the technology that is designed for reliability, maintainability, and security. HP can help the Customer select, design, implement and
manage the infrastructure that will support current IT objectives and accommodate future business growth.
• OS Upgrade Planning
• Back Up and Recovery solutions implementation
• Cluster Configuration
• Data Centre Thermal Analysis
• Data centre layout and installation
• Data centre relocation
• Site environmental assessment