User's Manual

SurveyMonkey User Manual
Page 95
1. Login to the account and click on the Upgrade button located on the homepage
or click the Upgrade to Professional Account button under the My Account
tab.
2. Go through the prompts to pick your subscription plan again.
3. If paying by credit card, enter your updated credit card details. (Once the
Professional subscription is canceled we do not store the card details for
security purposes.)
4. Once the payment is processed, then your Professional account will become
active and your surveys and data will be available to you again.
5. How can I transfer a survey to another account?
You can transfer a survey to another Professional account by clicking on the Transfer
Survey button located on the left side of the My Accounts page. To transfer or copy
your survey into another account, please follow these steps:
Step 1: Click on the My Account tab in the navigation header bar.
Step 2: Select the Transfer Survey button on the left hand side of the page.
You must know the username of the account into which you are transferring
the survey.
Next, select the survey title from the dropdown menu and choose either the
Copy Survey or Move Survey button. This places the survey into the chosen
account.
If you copy the survey into
another account, this will not copy
the data or responses.
It only copies the survey (no
collectors, custom themes, or
responses are copied).
You will need to move the survey
if you need the responses and
current link to remain attached.