User's Manual

SurveyMonkey User Manual
Page 94
Step 1:
Please change/update the following information under the My Account > Billing
section so we can generate an invoice for you:
Your Billing Address
Billing Email Address
Billing Contact Name
Phone Number
Step 2:
Once you have updated that information in your account's billing section, let us know
the following information in your email request. Then we can finish processing the
invoice for the renewal:
Subscription Type (Quarterly or Annual):
SSL Encryption (If it needs to stay, be added, or be removed):
PO number if necessary:
ii. Change Credit Card Details:
A. Active Account:
If the account is an active and Professional status and you want a different card to be
charged, you can change the credit card details the following way:
Click on the My Accounts tab.
Select the Billing button on the left side of the page.
Click the Edit button next to the Payment Information. Here you can enter in
your new credit card details for the currently active account.
B. Canceled Account:
If your account has been canceled due to either a cancel request or to non-payment,
you will need to reactivate the Professional subscription.
To reactivate an account, you can do the following: