User's Manual

SurveyMonkey User Manual
Page 67
Opt Outs & Bounced Emails:
To view emails that have opted out of a survey, you can either view those emails
housed in an Address Book list or through a list housed under the Edit Recipients
button of the Email Invitation collector.
Option 1: Address Book
When you access the Address Book, select the email list you wish to look over for
opted out emails. From here you will see a star indicated in the Opt Out column to
the left of any email that has opted out.
Option 2: Email Invitation Collector
An easier way to view these emails is to access the Email Invitation collector for the
survey. Then export those emails that are in the opt out status.
In the email collector and after following the export prompts above, you can choose
the fields to export. Then click the Download Recipients button. If you wish to only
export those in the Opted Out status, choose the emails to export by criteria:
After selecting the fields, choose the dropdown menu for Select the Emails to
Export.
Next choose Recipients with a particular status from the menu.
Finally, select to export the recipients with the status of Opted Out.