User's Manual

SurveyMonkey User Manual
Page 4
2. Pricing and Payment Options
SurveyMonkey offers the following packages for the Professional subscription (Prices
are in USD):
Monthly: $19.95 (month to month) x 1000 free responses every monthly billing
cycle. Responses over the 1000 are charged $.05 every cycle.
Quarterly: $59.85 (covers 3 months) x 1000 free responses every monthly
billing cycle. Responses over the 1000 are charged $.05 every cycle.
Annually: $200 (covers 12 months) x unlimited survey responses at no
additional charge.
Please note: We do not offer pro-rated refunds on subscriptions. If you anticipate needing the
subscription for a short amount of time, purchase either a monthly or quarterly subscription.
Included Features:
Monthly
Quarterly
Annually
Unlimited # of Surveys
Unlimited Questions
Unlimited Free Responses
Response Overages:
Monthly Billing Cycle
$.05 per
response
$.05 per
response
Monthly and quarterly subscriptions allow 1000 free responses within the monthly
billing cycle. You can collect as many responses as you want; however, any response
over that 1000 for the month will receive a charge of $.05. The response count is set
back to “0” at the beginning of the next month‟s billing cycle.
We accept credit card payment for all subscription terms (Visa, Master Card,
Diner's Club, American Express, and Discover).
We do accept purchase order, check, and wire transfer payments for Quarterly
and Annual subscriptions only.
o Payment is required before activating the account. Complete the
registration process by clicking on the Upgrade button on our homepage.
Then select check. Once you complete the process, the billing email is
sent an invoice for payment.