User's Manual

SurveyMonkey User Manual
Page 3
I. GETTING STARTED
Welcome to SurveyMonkey! This user‟s manual guides you through all areas of
SurveyMonkey. It takes you from start to finish covering topics such as creating and
upgrading accounts, designing surveys, collecting responses, analyzing data, and
managing accounts. The manual directly links you to our FAQs and Tutorials. Simply
click on the hyperlinks (indicated in blue underlines) to go directly to our Help Center
topics for additional information.
1. Creating Accounts and Upgrading
Create a Basic, or free, account to being using the online survey system. We don‟t
offer what some consider a “license” since you do not purchase software. Everything
is accomplished by logging into your registered account! What we do offer are Basic
or Professional subscriptions to use the tool. Professional subscriptions provide
access to the premium features.
Step 1:
To begin using SurveyMonkey, activate your account by clicking on the Join Now for
Free button located on the homepage:
Step 2:
You are prompted to pick a unique
username and password to create a Basic
account:
To upgrade from the Basic to the
Professional subscription, click
the Upgrade button located on
the homepage. This option is also
located on the top portion of any
page in the account.
As a Professional subscriber, you
will have access to the premium
features once we receive
payment.