User's Manual

SurveyMonkey User Manual
Page 104
Network
Multiple independent connections to Tier 1 Internet access providers
Fully redundant OC-48 SONET Rings
Uptime monitored every 5 minutes, with escalation to SurveyMonkey staff
Firewall restricts access to all ports except 80 (http) and 443 (https)
QualysGuard network security audits performed weekly. Hackersafe scans
performed daily.
Hardware
Servers have redundant internal power supplies
Data is on RAID 10, operating system on RAID 1
Database is log-shipped to standby server and can failover in less than one hour
Software
Code in ASP.NET 2.0, running on SQL Server 2005 and Windows 2003 Server
Latest patches applied to all operating system and application files
SSL encryption of all billing data and passwords
Data backed up every hour internally
Data backed up every night to centralized backup system, with offsite backups
in event of catastrophe
12. Troubleshooting
If you experience an issue with your account, survey design, distribution, or analysis
of the data, click here. This takes you directly to all the troubleshooting FAQs
available in our knowledgebase. If you do not see your specific question addressed
there, please do not hesitate to contact our email support system. We will promptly
address your concerns or issues.
Please include the following information for the applicable fields in your email for
support:
 Account login:
 Name of survey:
 Collector name:
 Survey link
 Specific issue or question with as much detail as possible: