User's Manual

SurveyMonkey User Manual
Page 103
Follow these three steps to cancel your auto-renewal of the professional
subscription:
Step 1: Click on the My Account tab.
Step 2: Click on the Account Summary button on the left hand side of the screen.
Step 3: Click on the Cancel Renewal button.
Click here to see how to stop the cancellation request on your account!
11. How do you keep our data secure?
Our privacy policy states that we will not use your data for our own purposes. The
data you collect is kept private and confidential. You are the owner of all data
collected or uploaded into the survey. In regards to the security of our infrastructure,
here is an overview of our setup.
We do offer SSL encryption for the survey link and survey pages during transmission.
The cost is an additional $9.95 per month. The servers are kept at Inflow -
http://www.sungard.com.
Physical
Servers kept in locked cage
Entry requires a passcard and biometric recognition
Digital surveillance equipment
Controls for temperature, humidity and smoke/fire detection
Staffed 24/7