User's Manual

SurveyMonkey User Manual
Page 102
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This is commonly used for online banking sites or sites that transmit secured
information. In order to stay in compliance with HIPAA standards, we recommend that
SSL encryption be purchased for your subscription.
Is there an additional cost?
The cost is an additional $9.95 per month for monthly accounts, $29.85 per quarter,
or $100 with the annual subscription.
You can choose to add SSL encryption to the account during the upgrade process. If
you need to add the encryption after you have upgraded the account, you can send
that request into our email support center. We can add it onto the account for you.
10. How do I cancel my account?
Depending on the type of account you have, there are two options for canceling the
account or simply canceling the auto-renewal of a subscription. Please take a look at
the following options for the type of account you have:
Option 1 - Basic (Free) Account Cancellation:
If you need to cancel the Basic account, please send a request to our email support
center. We will cancel or delete the account on our end.
Option 2 - Professional Subscription Cancellation:
You can cancel the renewal of your professional subscription by clicking on the
Account Summary button under the My Account tab. Click the Cancel Renewal
button. Your account will remain active until the end of the current billing cycle.
When you cancel the auto-renewal, the account will revert back to the free status
on the renewal date. You will lose access to the Professional features.
You can still edit the survey design and also collect responses (up until 100 are
received) when the subscription cancels. However, exporting, filtering, and creating
cross tabs are Professional features and will no longer be available in the Basic status.