User's Manual

SurveyMonkey User Manual
Page 100
In the Edit Recipients section of the Email Invitation collector, you can then track by
status. This means you will be able to track who has responded, who has not
responded, and who has opted out.
Track by Your own Email Client (Web Link Collector):
If you choose to not have SurveyMonkey send a message on your behalf and instead
use your own email client to send the message, there is an alternate way of tracking
the responses. This is accomplished by customizing a Web Link collector. We are
only able to offer limited support in setting this up, so the links will need to be
customized and sent out on your end.
You can append a special parameter to the end of the survey URL that will
automatically add your own data to our “Custom Value” field.
The first step would be to create a database of recipients and assign each
recipient a unique ID.
You would then use that unique ID to create a unique URL for each recipient.
When the recipients click on their appropriate links, the unique ID will be
stored in the “Custom Value” field of their responses.
Now, when you export the All Responses Collected Spreadsheet for your results or
click on the “Browse Responses” button on the Results Summary page, you will be
able to see the unique ID value in the “Custom Value” field for each response. You
would be able to then match that “Custom Value” with the unique ID that is stored in
your database to match the response with the appropriate recipient.
Example:
If the original URL to your survey was:
http://www.surveymonkey.com/s.aspx?sm=v8MbvURxoHkWfvud7Or3Cg_3d_3d
Let's say you had two recipients:
one with a unique ID of 12345
and another with a unique ID of 67890