User's Manual

SurveyMonkey User Manual
Page 91
Any respondent who accessed the survey through the first link would have “12345”
stored in the “Custom Data” field for the response whereas any respondent who
accessed the survey through the second link would have “67890” stored in the
“Custom Data” field for the response.
9. What is SSL Encryption and how do I add it to my account?
We do offer SSL encryption for the survey link and survey pages and exports
during transmission. A site with SSL encryption will show a 's' in the 'http' URL address.
It will appear as https://www.surveymonkey.com.
This is commonly used for online banking sites or sites that transmit secured
information. In order to stay in compliance with HIPPA regulations, we recommend
that SSL encryption be purchased for your account.
The cost is an additional $9.95 per month or $100 with the yearly subscription.
You can choose to add SSL encryption to the account during the upgrade process. If
you need to add the encryption after you have upgraded the account, you can send
that request into our email support center. We can add it onto the account for you.
10. How do I cancel my account?
You can cancel the renewal of your professional subscription by clicking on the
Account Summary button under the My Account tab. Click on the Cancel Renewal
button. Your account will remain active until the end of the current billing cycle.
When you cancel the auto-renewal the account will revert back to the free or basic
status. Your surveys and data will be available as a summary view for 90 days. You
will not be able to export the data and must maintain a professional subscription if
you need to filter or export the data. After 90 days, they will be stored and archived
for you in the account. If you reactivate the account at a later date, then they will
be available to you again in the account.
You can also cancel the renewal by clicking the Cancel Renewal button located on the
Account Summary page in the Account Details section.
If you need to cancel the free or Basic account, then please send a request to our
email support center. We will cancel or delete the account on our end.