User's Manual

SurveyMonkey User Manual
Page 62
Step 4: Choose the fields to export and select the emails. Then click the Download
Recipients button. From here you can then choose the fields and the status you want
exported.
Opt Outs & Bounced Emails:
To view emails that have opted out of a survey, you can either view those
emails housed in a list located under the Address Book or through a list housed under
the Edit Recipients button for the Email Invitation collector.
Option 1: Address Book
When you access the Address Book, you can select the email list you wish to
look over for opted out emails. From here you will see a star indicated in the Opt Out
column to the left of any email that has opted out.
Option 2: Email Invitation Collector
An easier way to see who has opted out is to access the Email Invitation
collector for the survey. From here you can then export those emails that are in the
"opt out" status.
In the email collector and after following the export prompts above, you can choose
the fields to export and select the emails. Then click the Download Recipients