User's Manual

SurveyMonkey User Manual
Page 54
ii. Compose a Message
Click here to view the tutorial on composing a message!
iii. Send a Reminder Email
You can resend a message to those respondents who have not answered your
survey or partially answered it. When you access the collector with the email list for
the survey that has already been sent one initial message, you can resend or send a
message to only those in the No Response status.
To do so, please follow these steps:
Step 1: Click on the Collect icon for the survey. This opens the survey's collector's
page. Here is where you will see all the collectors created for that one survey.
 Select the collector that houses the email list. Essentially, you are sending a
second message to the collector that already has the emails uploaded and it
has already been sent a message.
 Once you click on the collector title, the Message Manager opens. Here you
will see the synopsis of the number of emails sent the message, the number of
current respondents, and the number that have not responded or are
"unresponded."
Step 2: Click on the Edit Messages button located on the left hand side of the page to
access the message set up prompts.
Step 3: Click on the Create New Message button and this will open the prompt
where you pick which emails from the list you want to send the message.