User's Manual

SurveyMonkey User Manual
Page 2
ii. Collector Restrictions
C. Sending out the link ………………………………….…………………………………………… pg. 39
1. Send through own email client pg. 40
- Adding manual entries pg. 42
2. Post on your website pg. 45
3. Post a pop up invitation pg. 47
4. Send through SurveyMonkey Email pg. 48
i. Upload emails to a list
ii. Compose a message
iii. Send a reminder email
iv. Add new invitees to list and send message
v. Send a 2
nd
message to the same survey or using custom criteria
vi. Track the emails by status – responses, no response, opt outs
vii. Export emails from the collector – including opt out & bounced emails
viii. Edit email addresses in an existing list
IV. Analyzing & Exporting Data ………………………………………………. pg. 65
1. Browse respondents to edit or delete pg. 66
- Response Type pg. 67
2. Creating filters pg. 71
i. Filter by response pg. 71
ii. Filter by properties or collectors pg. 73
iii. Managing multiple or saved filters pg. 74
3. Exporting pg. 75
4. Sharing Survey Responses pg. 77
5. Custom Reports & Sharing Data pg 79
V. My Account ………………………..………………………………………………. pg. 81
1. Share an account pg. 81
2. Change emails on account pg. 81
3. Change time zone on account pg. 82
4. Change the account subscription or credit card pg. 82
5. Transfer a survey to another account pg. 84
6. Creating folders and moving surveys pg. 85
7. The Address Book pg. 86
8. Tracking the identity of respondents pg. 88
9. SSL encryption pg. 91
10. Cancel an account pg. 91
11. Security pg. 92
12. Troubleshooting pg. 93
VI. Conclusion ………………………..………………………………………………. pg. 94