Use Instructions

SurroSense® PROTECT – Instructions for Use
Version 0.8 – February 2019
©2019 Orpyx Medical Technologies Inc. - All rights reserved. All trademarks and registered trademarks are the property of their respective owners.
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7. Frequently Asked Questions
Q: How long does it take to offload an alert?
A:
The time to offload an alert depends on the length of time that alert has been present. With proper
offloading, alerts can be offloaded within 3 minutes.
Q: How do I turn the system off when not in use?
A:
If pressure is not detected on the insoles for a period of time, they will go into sleep mode
automatically.
Q: How do I turn the system on?
A:
When pressure is detected, the system will automatically turn on and connect to the mobile
application provided the app is running and within range of the system.
Q: When should I replace my custom smart insole system?
A:
To ensure accurate readings, the custom smart insoles will need to be replaced approximately
every twelve months.
Q: Why is my system alerting when my feet are up?
A:
Ensure that booth feet are up without resting on your heels or toes. Check to see if your shoes are
tied too tight.
Q: Can my insoles get wet? What happens when it gets wet?
A:
The insoles are water resistant but not water proof. If submerged, the insole may stop functioning
properly.
Q: Can I take my smart insole system through airport security?
A:
Yes, we recommend packing your system in your luggage and be prepared to show the device
working if asked by security, but not wear it.
Q: How often should I wear my insoles?
A:
It is recommended that you wear your insoles daily, unless told otherwise by your healthcare
professional.