Warranty

UPS-1000-OL, UPS-2000-OL, UPS-3000-OL,
UPS-1000-Li-2
Limited Product Warranties
Limited Two (2) Year Product Warranty
Subject to the limitations set forth below, AMETEK Electronic Systems Protection (“SurgeX”)
warrants to the original purchaser (“Buyer”) that your SurgeX product having a model
number UPS-1000-OL, UPS-2000-OL, UPS-3000-OL, SU-1000-Li, (“Product”) will be free
from defects in material and workmanship for a period of two (2) years from the date you
purchase the Product and is subject to the registration provisions and the limitations and
conditions set forth below, or if a new Product is provided to you due to a warranty claim,
then two (2) years from the date such new Product is shipped to you. (“Limited Two (2)
Year Product Warranty”). Subject to applicable law, the Limited Two (2) Year Product
Warranty is subject to your registering the Product with SurgeX within thirty (30) days of
the date of purchase of the Product and the other limitations and conditions set forth
below. The Limited Two (2) Year Product Warranty applies to all components of the Product
except for UPS batteries. This Limited Two (2) Year Product Warranty does not cover
cosmetic or aesthetic defects in the Products.
Limited Two (2) Year Battery Warranty
Subject to the limitations set forth below, SurgeX warrants to the Buyer that the UPS
battery or batteries in your Product (“Battery” or “Batteries,” respectively) will be free from
defects in material and workmanship for a period of two (2) year from the date you
purchase the Product and is subject to the registration provisions and the limitations and
conditions set forth below, or if a new Battery is provided to you due to a warranty claim,
then two (2) years from the date such new Battery is shipped to you. (“Limited two (2) Year
Battery Warranty”). Subject to applicable law, the Limited two (2) Year Battery Warranty is
subject to your registering the Product with SurgeX within thirty (30) days of the date of
purchase of the Product and the other limitations and conditions set forth below. The
Limited two (2) Year Battery Warranty applies only to the Battery or Batteries, not to any
other components of the Product. This Limited two (2) Year Battery Warranty does not
cover cosmetic or aesthetic defects in the Batteries.
The Limited Two (2) Year Product Warranty and Limited two (2) Year Battery
Warranty are individually and collectively referred to herein as the “SurgeX
Warranties”.
1. PROCEDURE FOR SUBMITTING A WARRANTY CLAIM AND OBTAINING
WARRANTY SERVICE:
a. In the event there are defects in the material and/or workmanship of your
Product or a Battery, please immediately call our Customer Service Department
toll free line at 1 [phone] with the serial number of your Product or
Battery to file a claim.
b. After you have been issued a claim number, simply send in the defective or damaged
Product or Battery for warranty service along with a complete written description of the
events that took place. You are responsible for the costs and expenses associated with
sending the defective or damaged Product or Battery to SurgeX.
c. SurgeX will repair or replace the defective Product or Battery, in SurgeX’s sole
discretion and return the repaired or replacement Product or Battery to you at no
charge. SurgeX will be responsible for the costs and expenses associated with the
repair of the defective Product or Battery (including parts and labor) and with sending
the repaired or replacement Product or Battery to the Buyer.
2. LIMITATIONS ON SURGEX WARRANTIES:
a. Unless expressly prohibited by applicable law, in order to be eligible for the SurgeX
Warranties, within thirty (30) days of the date of purchase of the corresponding
Product the Buyer must register the Product with SurgeX by (i) completing the online
product registration form, which Buyer may access at www.surgex.com or (ii) mailing
to SurgeX at Warranty Department, SurgeX, 8001 Knightdale Blvd., Suite 121,
Knightdale, NC 27545, written correspondence providing at least the name of the
Buyer, the Buyer’s current mailing address, telephone number, email address, th e
SurgeX product serial number, and the date of purchase of the corresponding
Product. Unless expressly prohibited by applicable law, the failure to register the
Product with SurgeX as provided above within thirty (30) days from the date of
purchase of the corresponding Product voids the SurgeX Warranties for such Product
and Batteries.
Additionally, the warranty on batteries applies only to Products that are continuously
connected to AC mains power, except during utility power outages. Products that are
regularly and intentionally disconnected from AC mains power will experience battery
discharge/charge cycles that are potentially far more numerous than those for which
the battery was designed. As a result, Products used in such applications will
experience substantially reduced battery life. Therefore, the standard warranty term
does not apply in these cases and is supplanted by a ninety (90) day warranty from
time of shipment from SurgeX. The warranty provides for the replacement of the
battery or battery systems in the event that the batteries do not meet the
performance specifications as determined by SurgeX exclusively.
b. In the event of a defect in material and/or workmanship of a Product or Battery
covered by the SurgeX Warranties, the Buyer’s exclusive remedy will be for SurgeX,
in its sole discretion, to repair within a reasonable period of time, or replace the
defective Product or Battery with the same or an equivalent replacement product or
battery or refund the purchase price. SurgeX will make commercially reasonable
efforts to return the repaired or replacement Product or Battery to the Buyer within
thirty (30) days of SurgeX receiving the defective Product or Battery. THE
EXCLUSIVE REMEDY UNDER THE SURGEX WARRANTIES, UNDER ANY OTHER
EXPRESS WARRANTY NOT NEGATED HEREBY AND UNDER ANY IMPLIED
WARRANTIES NOT NEGATED OR LIMITED HEREBY (INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE), IS
REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS OR BATTERIES. IN NO EVENT
WILL WARRANTY COMPENSATION, OR OTHER DAMAGES AVAILABLE FROM SURGEX,
EXCEED THE PURCHASE PRICE ACTUALLY PAID BY THE BUYER FOR THE PRODUCT.