User's Guide

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• In order to pair your device with the reader, please follow the instructions on the app.
• Make sure Bluetooth is activated on your mobile device. You should see the Bluetooth
icon at the top of the screen. If you don’t, go into the settings menu to enable it.
• If your connection appears unreliable, make sure the two devices are in close enough
proximity to one another in order to help the process.
• If none of these steps work, try powering your mobile device o and back on again.
• Make sure you have a compatible smart device and operating system. Go online for more
information on compatible devices: suresense.sureflap.com/help
I’m having problems with my Bluetooth connection.
Warranty: The SureSense Microchip Temperature Reader carries a 1-year warranty from the date of
purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective
materials, components or manufacture. This warranty does not apply to products whose defect has been
caused by normal wear and tear, misuse, neglect or intentional damage.
In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge
during the warranty period only. At the manufacturer’s discretion a replacement product may be
provided free of charge in the case of a more serious malfunction. Your statutory rights are not aected.
To register your warranty visit: sureflap.com/warranty
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Disposal of Products and used Batteries: This icon will indicate products that will be subject to the
following legislation:
The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE Directive) & The Battery
Directive 2006/66/EC and Amendment 2013/56/EU places an obligation on households to dispose of the
waste batteries and products that have reached the end of their life, in an environmentally responsible
manner as this will reduce the impact the waste will have on the environment, therefore these cannot
be placed in household waste bins and should be recycled at an appropriate recycling facility. Further
information on recycling can be found at: www.recycle-more.co.uk
FCC compliance: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
This device has been designed and complies with the safety requirements for portable (<20cm) RF exposure in
accordance with FCC rule part §2.1093 and KDB 447498 D01.
IC compliance: This device complies with Industry Canada license-exempt RSS standards. Operation is subject
to the following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired operation of
the device.
This device complies with the safety requirements for RF exposure in accordance with RSS-102 Issue 5 for
portable use conditions.
Conformité IC: Cet appareil est en conformité avec les normes exonerés de license d’Industrie Canada. L’utilisation
se soumise aux conditions suivantes:
(1) Cet appareil ne peut pas provoquer des interférences.
(2) Cet appareil doit accepter tous les interférences, y compris des interférences capables de provoquer un
fonctionement intempestif.
Cet appareil est conforme aux exigences de sécurité concernant l’exposition aux RF selon la norme RSS-102, 5ème
édition, pour des conditions d’utilisation portable.
Warranty & Disclaimer
Does your pet have a temperature sensing microchip? This product only works with
temperature sensing microchips.
If aer scanning multiple times with the reader you can only see your pet’s microchip
number displayed on the screen and no temperature reading, this may indicate that your
pet’s microchip is not a temperature sensing chip.
Please use our online Microchip Compatibility Checker: suresense.sureflap.com/help
The reader doesn’t detect my pet’s temperature.
Troubleshooting
• Make sure the batteries are inserted correctly with the + and - at the correct orientation.
See page 4.
• If this doesn’t solve the problem, try changing the batteries, remembering to use new,
high quality alkaline batteries as replacements.
My reader won’t turn on.
This could be as a result of any of the following:
• Your pet’s microchip was out of range whilst scanning. Meaning it wasn’t detected
in the area scanned with the reader. In order to improve your chances of successfully
locating your pet’s microchip, try using either of the scanning motion patterns detailed on
page 6.
• Your pet does not have a temperature sensing microchip, or has no microchip at all.
The Microchip Temperature Reader only works for pets with 15 digit ISO temperature
sensing microchips.
The reader doesn’t detect my pet’s microchip.
Still in need of assistance?
For more detailed guidance, videos and online help, including our Microchip Compatibility
Checker please visit: http://suresense.sureflap.com/help
Alternatively you can contact our friendly Customer Care team on: see back cover for details.