Use and Care Manual

SureCall, Inc | 1-888-365-6283 | [e-mail] | www.surecall.com SureCall, Inc | 1-888-365-6283 | [e-mail] | www.surecall.com
12
Specications
Consider the following options to resolve issues with inadequate antenna isolation.
1. Verify that a minimum distance of 25 vertical feet has been achieved. Separation up to 40 - 50 ft may be needed,
however, especially where vertical separation is not possible.
2. Check for sources of interference such as, cellular modems or hotspots.
3. Verify neither antenna is placed near a window.
4. Ensure that the antennas are aimed away from one another.
Keep in mind, identifying the setup that yields the best possible results for your environment will come from testing --
balancing the elimination of interference and while also receiving the best possible signal.
TROUBLESHOOTING
If you have any questions during setup, please contact our US-based support technicians:
Call: 1-888-365-6283 | Email: [e-mail] | Visit: www.surecall.com/support
Problem Resolution
Signal booster has
no power
Connect the power supply to an alternate power source.
Verify that the power source is not controlled by a switch that has removed power from the outlet.
If it remains OFF, contact tech support at: 1-888-365-6283 or [e-mail]
After completing
installation, indoor
signal coverage has
not improved
Verify that cable connections are tightly tted to the booster and antennas.
Try further separating the booster and antenna.
Verify that there is usable signal where the antenna is placed.
Note: Bars are not always a reliable measure of signal. The best way to conrm signal coverage is
the ability to place and hold a call.
Kitting
Component Product number Gain/Loss Note
LTE-A
707 MHz
LTE-V
731 MHz
Cellular
800 MHz
PCS
1900 MHz
AWS
1700 / 2100 MHz
Outdoor Antenna* SC-288W / SC-289W 3 dBi 3 dBi 3 dBi 4 dBi 4 dBi / 4 dBi
SC-230W / SC-231W 7 dBi 7 dBi 8 dBi 10 dBi 10 dBi / 10 dBi
Outdoor Cable* SC-400 (50’) 3.01 dB 3.01 dB 3.14 dB 4.31 dB 4.07 dB / 4.56 dB 50 Feet or longer
Inside Cable* SC-240 (20’) 2.06 dB 2.06 dB 2.29 dB 3.56 dB 3.36 dB / 3.76 dB 20 Feet or longer
Inside Antenna* SC-248W 7 dBi 7 dBi 7 dBi 10 dBi 10 dBi / 10 dBi
SC-222W 3 dBi 3 dBi 3 dBi 6 dBi 6 dBi / 6 dBi
SC-121W 1.2 dBi 1.2 dBi 1.2 dBi 3 dBi 3 dBi / 3 dBi
SC-302W 2.5 dBi 2.5 dBi 3 dBi 5 dBi 4 dBi / 5 dBi
Warning: Any product modications that use unauthorized antennas, cables, and/or coupling devices are prohibited by the FCC. Contact FCC for details:
1-888-CALL-FCC. Changes or modications not expressly approved by SureCall could void the user’s authority to operate the equipment.
FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited 1 Watt
EIRP. Fixed sta tions operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable
stations operating in this band must employ a means for limiting power to the minimum necessary for successful communications.
15.19 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.