Force5 2.
How It Works Thank you for purchasing SureCall’s Force5 2.0 voice and 4G LTE cellular booster kit with built-in Sentry. Force5 2.0 was specifically designed to eliminate frustrations over dropped calls and slow 4G data along with the ability to monitor and adjust booster performance off site. If you have any questions during setup, please reach out to our US-based experienced support technicians: Call: 1-888-365-6283 Email: support@surecall.com Or, chat: www.surecall.
Table of Contents Table of Contents How It Works...................................................................................................................................................2 Package Contents..........................................................................................................................................4 Kit Options....................................................................................................................................................
Package Contents Package Contents 1. Unpack all package contents. For missing or damaged items, contact your reseller. Keep the carton and packing material to store the product in case you need to return it. 2. Turn over the signal booster and record the model and serial number for reference: Serial #: ______________________________________________________________________________ Purchase Date: ________________________________________________________________________ Kit Options Force5 2.
Package Contents Included in kit 2 🅐 1/ea SureCall Force5 2.0 booster and power supply 🅑 1 Outdoor Yagi antenna 🅒 1 30 ft. length of SC-400 coax cable (connects booster to outdoor antenna) 🅓 1/ea 🅔 1 20 ft. cable to connect to splitter 🅕 1 2-Way splitter 🅖 2 75 ft. length of SC-400 coax cable (connects the booster to the indoor antennas) 🅗 2 Indoor dome antennas Lightning protector and 2 ft.
Before Installation Before Installation Before installation, make note of these important factors: • A “soft install” is recommended for each section of your installation before permanent placement of parts. • The booster will need to be close enough to an existing electrical outlet. • A minimum of 50 ft. of separation between the outdoor antenna and indoor antennas is recommended. • There will need to be sufficient cable length between planned outdoor antenna location and booster connector.
Booster Installation Section 1: Booster Installation Step 1. Find the Area Outside with the Strongest Signal Finding Your Strongest Cellular Signal To send and receive cell phone calls you need to have an adequate cellular signal. This usually means having to be somewhat close to a cell phone tower. Your cellular signal is measured in decibels (dB), which represents the power of the signal. Signal readings appear as a negative number, for example -85 dB.
Booster Installation • For best performance, place the outside antenna at least 50 feet from the inside antenna (see graphic “Antenna Separation”). • Always orient directional antennas to point away from other system antennas (see illustration, “Antenna Aiming”). • Note that if the mounting area is prone to weak cellular signals or if dense building materials partially block the signal, the booster will operate at its default gain setting.
Booster Installation Ensure that the mounting area has at least a 12-inch radius clear of obstructions and other radiating elements and orient the antenna with the drip hole at the bottom. Once you have identified your install location, assemble the u-bolt, bracket, nuts and washers onto a pole or pipe (not provided) as shown in the illustration. Keep the connections loose enough to allow the antenna to rotate until the optimum direction is found.
Booster Installation Step 3. Install the Indoor Antennas Indoor antennas for the Force5 2.0 come with either four or two omni-directional domes. For either kit option, mount on a ceiling in a central location where signal is needed. The indoor dome multi-band plastic antenna is an omni-directional interior antenna that gathers and sends signals from all sides. Range of antenna is dependent on three factors: 1. 2. 3. 4.
Booster Installation Omni Yagi Outdoor Antenna 4-Way / 2-Way Splitter Indoor Dome Outdoor Cable SC-400 INDOOR CABLE Planned booster location RF CABLE THREADED MOUNT CEILING Indoor Cable (20 ft.) PLASTIC NUT Indoor Cables (75 ft.) Indoor Dome SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.
Booster Installation Step 4. Install the Signal Booster When placing the booster, select a location close to a working AC outlet. Do not expose the signal booster to excessive heat, direct sunlight, moisture, and airtight enclosures. 1. Mount 24 inch x 24 inch, 3⁄4 inch thick sheet of plywood on top of sheetrock into wall studs where the booster is to be placed. Plywood should be flush against wall. Once mounted, screw the booster to the plywood sheet.
ON/OFF Booster Controls Booster Configuration The Force5 2.0 has 9 DIP switches and the frequency bands they utilize for attenuation. Below the image is a general attenuation guide.
Booster Controls 1. 2. 3. 4. 5. 6. 7. 8. 9.
Booster Controls Example: • • • • • Turning all switches OFF = 0 dB attenuation (booster is at full gain). Turning ON Switch #1 in a bank = 1 dB attenuation (booster maximum gain is reduced by 1 dB). Turning ON Switches #1, 3, and 5 in a bank = 1+4+16 dB attenuation = 21 dB attenuation. In an 80 dB booster, this means the selected channel would be reduced to 59 dB (80 dB -21 dB).
LED Indicators Section 2: Booster Operation and Troubleshooting Please note the following information: • As highlighted in the table below, all of the following conditions indicate normal operation: lights off, flashing yellow, or solid yellow. • Only the presence of red LEDs indicate an unresolved issue. • The booster gain switches should always be at maximum level unless the control light for a specific frequency band is flashing red or flashing red-yellow.
Troubleshooting Troubleshooting In the event you encounter a problem, follow the suggestions below to resolve the issue. Problem Resolution Signal booster has no power Verify that the booster switch is turned on. Connect the power supply to an alternate power source. Verify that the power source is not controlled by a switch that has removed power from the outlet. If the POWER LED on the signal booster is OFF, return the power supply to SureCall.
Sentry Configuration Section 3: Built-in Sentry For remote monitoring, your Force5 comes with Sentry, SureCall’s software that allows users to adjust the attenuation to control: • Over-Powering • Oscillation • Attenuation Sentry Hardware Installation Step 1: C onnect the USB cable (provided) to the Sentry’s USB port then connect the other end of the USB cable to the USB port on your computer. The USB is only needed for configuration and may be disconnected once complete.
Sentry Configuration Step 1: D ownload the software at surecall.com/support/sentry Step 2: I nstall the software on the computer that you will be using for remote monitoring. Run as admin. Step 3: E nter SureCall’s Server IP address, 99.55.251.45 in the Registration Window. Step 4: F ill in the User Registration form and choose a user name, password, email and user phone. Once completed, click the Register button.
Sentry Configuration Adding a Booster When a booster is connected to Sentry, it will automatically identify the model of the booster and show the corresponding interface. On the main interface screen, select the booster located in the left column, this will automatically populate the fields with the booster’s parameters. Using Optional Antenna Placement Tool This tool aids the installer in locating the best location for an outside antenna.
Sentry Operation This tool will identify the optimum location for the outdoor antenna. The “Position” fields will automatically populate with the dB measurement from various locations by clicking on the measure button at each possible location. You can test up to 5 positions. Once you have entered all locations, click on the “Compare” button to find the best location. Keep in mind that a signal of less than -65 dB can over-power the booster. Aim for a range of -60 to -80 dB.
Sentry Operation Sentry Dashboard From the dashboard above you can manually adjust the attenuation dB to resolve problems with oscillation and overpowering issues. You can also turn off individual bands. Column Definitions: Attenuation: Adjusts the amount of gain reduction. Manual Attenuation: Indicates the reduced gain through the booster’s DIP switches.
Sentry Operation Email Alerts Email alerts will be sent in the event of booster overpowering, over-attenuation, or if oscillation is detected.
Sentry Operation Forget your Password? On the login page, type in the email address that you entered when you first registered and click on “Forgot your Password”. Your password will be emailed to you. Modifying your password: To change your password, choose Tools in the top navigation and select the Accounts menu and select Modify Password/E-mail from the dropdown menu. Enter the Old Password, choose a new password, confirm the new password and click on modify.
Sentry Operation SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | support@surecall.
Specifications Section 4: Specifications Force5 2.0 Specifications Cellular Uplink Frequency Range (MHz): 698–716 / 776–787 / 824–849 / 1850–1915 / 1710–1755 (G Block Included) Cellular Downlink Frequency Range (MHz): 728–746 / 746–757 / 869–894 / 1930–1995 / 2110–2155 (G Block Included) Supported Cellular Standards: CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards Input Impedance: 50 Ω Maximum Gain: Cellular 72 dB Noise Figure: 5 dB VSWR: ≤2.
Kitting Information Kitting Information Component Product Number / Description / Note Gain / Loss LTE-A Outdoor Antenna LTE-V Cellular 800 MHz PCS AWS 1900 MHz 1700 / 2100 MHz SC-288W: Omni 3 dBi 3 dBi 3 dBi 4 dBi 4 / 4 dBi SC-288W-L: Omni 5 dBi 5 dBi 6 dBi 8 dBi 8 / 8 dBi SC-230W: Yagi 10 dBi 10 dBi 10 dBi 10 dBi 10 / 10 dBi SC-510W 5 dBi 5 dBi 7 dBi 10 dBi 10 / 10 dBi Outdoor Cable SC-400-30 NN, 30 ft, — Use 30 ft or longer 2.05 dB 2.05 dB 2.12 dB 2.83 dB 2.68 / 2.
FCC and Safety Section 5: FCC & Safety Information SureCall has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers. SureCall shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors.
Warranty Section 6: Three-Year Product Warranty Register at www.SureCall.com SureCall warrants its products for three years from the date of purchase against defects in workmanship and/or materials. Specifications are subject to change. The three-year warranty only applies to products meeting the latest FCC Certification Guidelines stated on 2/20/2013 and going into effect April 30, 2014. A two-year warranty applies to any products manufactured before May 1, 2014.
48346 Milmont Drive Fremont, California 94538, USA 888.365.6283 www.surecall.com FCC 27.50(d)(4) Statement: Fixed, mobile and portable (hand-held) stations operating in the 1720-1755 MHz band are limited 1 Watt EIRP. Fixed stations operating in this band are limited to a maximum antenna height of 10 meters above ground. Mobile and portable stations operating in this band must employ a means for limiting power to the minimum necessary for successful communications.
