User's Manual

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [e-mail]
1312
Troubleshooting
In the event you encounter a problem, follow the suggestions below to resolve the issue.
Specications
Product Name Force5
Uplink Frequency Range (MHz): 698-716 / 776 – 787 / 824-849
1850-1915 / 1710-1755 G Block Included
728-746 / 746 – 757 / 869-894
1930-1995 / 2110-2155 G Block Included
50 Ω
50 dB
8 dB
≤2.0
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE and all cellular standards
Input AC110V, 60 Hz; Output DC 19 V
27 dBm
N Female (both ends )
<50W
11.3” x 10.9” x 2.5”
16.5 lbs
RSNFORCE-5INLINE
Downlink Frequency Range (MHz):
Supported Standards:
AC Input:
VSWR:
Maximum Gain:
Noise Figure:
Input Impedance:
Maximum Output Power:
RF Connectors:
Power Consumption:
Dimensions:
Operation Temperature:
-4ºF to +158ºF
Weight:
FCC (USA):
SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [e-mail]
Red Flashing LED
Your signal booster
restarted and shut down
for 15 minutes, and is now
shut down permanently.
Solid Red LED
The Power LED does not
turn ON
Signal booster has no power
After installing your signal
booster system, you have no
signal or reception.
Verify that the booster switch is turned on.
Connect the power supply to an alternate power source. Be sure
the AC outlet is working and is not controlled by a wall switch that
can cut power to the outlet. If the green POWER LED on the signal
booster is OFF, return the power supply to SureCall. Contact tech
support at 1-888- 365-6283 or [e-mail], or go to
www.surecall.com and log on to online support to receive a Return
Merchandise Authorization (RMA).
Check the strength of the outside signal as close as you can to the
outside antenna. (see instructions on page 7)
Double-check all signal booster and antenna cable connections.
Be sure your signal booster’s dB gain is turned up to full power on
each dial. (see apge 14)
Each SureCall signal booster is equipped with Auto Shutdown to
prevent cell tower interference. The outside antenna may be close
to a cell tower. Move the outside antenna to a location that provides
sucient distance from the cell tower to prevent the signal booster
from automatically enabling Auto Shutdown. Once away from the
original location, perform the procedure under step 3 on page 10
Band is o
Be sure the AC outlet is working and is not controlled by a wall
switch that can cut power to the outlet.
Problem Resolution
Yellow Flashing LED Automatic Gain Control (AGC) is adjusting, part of normal operation.
Signal coming into booster from cellular tower is too strong causing the
booster to automatically shut down. There are two possible solutions:
1. Add an inline attenuator to the cable coming into the booster
2. Relocate the outdoor antenna to a location where the signal is weaker.
Your signal booster has
no power.
Verify that the switch on the power supply is turned on and red LED is ON.
Connect the power supply to an alternate power source.
Be sure the power source is not controlled by a switch that can remove
power from the outlet.
Check the green POWER LED on the signal booster. If it is OFF, return the
power supply to SureCall. Contact tech support at
1-888-365-6283 or [e-mail], or go to www.surecall.com
and log on to online support to receive an RMA.
Solid Yellow LED
Yellow/Red Flashing LED
Problem Resolution
Indicates an inactive band. Light is o while band is active.
Oscillation is detected. First try increasing the separation between
the indoor and outdoor antennas. If this doesn’t eliminate oscillation,
lower the dB gain in 5dB increments.