Five-Band Wireless Adjustable Signal Booster / Kit INTRODUCTION 2 THEORY OF OPERATION 2 SURECALL FORCE-5 PACKAGES 3 FORCE-5 BOOSTER HARDWARE 5 INSTALLATION 6 SITE SELECTION 6 INSTALLATION INSTRUCTIONS 7 LEDS 12 AUTOMATIC SHUTDOWN 13 TROUBLESHOOTING 14 FREQUENTLY ASKED QUESTIONS 16 OBTAINING TECHNICAL SUPPORT 16 Force-5™ Booster, Force-5 WARRANTY 17 SPECIFICATIONS 19 SAFETY INFORMATION 20 Omni Kit, Force-5 Panel Kits (FORCE-5) User Guide
INTRODUCTION Introduction Congratulations on purchasing the SureCall Force-5, the finest cellular signal booster available! SureCall adjustable cellular signal boosters and kits from Cellphone-Mate remove frustrations over dropped calls, limited range, and slow data rates by amplifying incoming and outgoing cellular signals in buildings, offices, and homes.
INTRODUCTION SureCall Force-5 Packages Force-5 - Antenna Kitting Information Table 1. Force-5 Component Outdoor Antennas* Outdoor Cable* Indoor Antennas* Product Number (Description) Gain/Loss LTE-A LTE-V CM288W 3 dBi CM288W-L 5 dBi CM230W CM248W CM400-65NN (65 feet) CM248W CM222W Notes 3 dBi 800 MHz 3 dBi 1900 MHz 4 dBi 1700 MHz\ 2100 MHz 4 dBi\4 dBi 5 dBi 6 dBi 8 dBi 8 dBi\8 dBi 10 dBi 10 dBi 10 dBi 10 dBi 10 dBi\10 dBi 7 dBi 7 dBi 7 dBi 10 dBi 10 dBi\10 dBi 3.74 dB 3.
INTRODUCTION Table 3. Four Indoor Antenna Kit Component Outdoor Antennas* Quantity 1 pcs 1 pcs 1 pcs Notes Outdoor Cable* Product Number ( Description) CM230W CM248W CM400-65NN (65 feet) Indoor Cable* CM400-20NN (20 feet) 1 pcs 20 feet or longer Splitter Cable After Splitting CM-WS-4 CM400-40NN (40 feet) 1 pcs 4 pcs 40 feet or longer Indoor Antenna* CM248W 4 pcs 65 feet or longer * All equivalent antennas and cables are suitable for use with the Force-5 booster.
INTRODUCTION Force-5 Booster Hardware The following figure shows the key hardware components on the SureCall Force-5 cellular signal booster. Refer to this figure as you install your SureCall Force-5 components.
INSTALLATION Installation Unpack all package contents and check for damage. For missing or damaged items, contact your reseller. Keep the carton and packing material to store the product or if you need to return it. Site Selection For optimum performance, select a location for your booster that: x Provides the best signal strength possible. To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and press Call. In the topleft corner, a number appears instead of bars.
INSTALLATION Installation Instructions The Force-5 signal booster is suited for installation in a building or home. Step 1. Connect the Outside Antenna 1. Mount the fiberglass antenna in an outside mounting location that: x Has at least a 12-inch radius clear of obstructions and other radiating elements. x Is at least 75 feet in a straight line from the inside antenna when used in an area prone to weak cellular signals and operating the booster at full 65 dB gain.
INSTALLATION IMPORTANT: A minimum separation distance of 30 vertical feet is necessary between the outside and inside antennas. If the inside coverage is not sufficient, you may need as much as 80 feet of separation. See the following table. To Use This Much Booster Gain... Allow This Much Separation... 40 dB 5 – 10 feet 45 dB 15 – 20 feet 50 dB 50 - 55 feet 55 dB 55 – 65 feet 65 dB 70 – 80 feet x Use directional flat-panel antennas for long, narrow spaces.
INSTALLATION Step 3. Mount the Booster (Optional) 1. Select a location for your booster. 2. Attach the supplied mounting kit to the booster using the supplied screws. Tighten the screws with a screwdriver until snug, then add a ¼-to-1/2 turn. Do not over tighten. 3. Orient the signal booster so the LEDs and DIP switches face away from the wall and the LEDs are seen easily. Then mount the signal booster to the wall using appropriate screws and/or wall anchors. 4.
INSTALLATION Step 5. Configure Switch Settings Facing the front of your booster, find 4 banks of dual in-line package (DIP) switches (see page 5). These switches let you attenuate the dB gain manually for uplink and downlink channels. x Bank 1 controls LTE amplification in the building: o The switches marked LTE 707 control uplink amplification for Verizon. o The switches marked LTE-781 control uplink amplification for AT&T.
INSTALLATION Switch settings are cumulative. This means the total amount of attenuation for a channel equals the combined dB of all DIP switches in the same bank being set to ON. To Achieve... Set the DIP Switches in the Same Bank as Follows...
INSTALLATION LEDs The top panel of the signal booster has a Power light-emitting diode (LED), along with the following warning LEDs (see page 5): x x x x x LTE-707 LTE-781 Cellular-800 PCS-1900 AWS-2100 LED Designation LTE-707 LTE 707 Uplink LTE-781 LTE 781 Uplink Cellular-800 Cellular Uplink PCS-1900 PCS Uplink AWS-2100 AWS Uplink Power SureCall Force-5 Power Description OFF = normal operation. ON = LTE 707 uplink warning (Verizon). Power off booster immediately. OFF = normal operation.
INSTALLATION Automatic Shutdown SureCall boosters that have automatic shutdown work in the following way: 1. The cellular LEDs are usually the first side to experience oscillation. When oscillation is detected in the uplink and/or downlink, the appropriate red Warning LEDs flash and Power turns red. 2. If oscillation occurs on the LTE, Cellular, PCS, or AWS side, the respective LED blinks as appropriate and Power turns red due to cellular oscillation. 3.
TROUBLESHOOTING Troubleshooting In the unlikely event you encounter a problem, use the following steps to identify and resolve the issue. Problem Booster has no power. 1. 2. 3. 4. After installing the booster system, you have no signal or reception. 1. 2. 3. One of the red lights next to the switches on your booster is flashing. 1. 2. 3. SureCall Force-5 Resolution Verify that the switch on the power supply is turned on and red LED is ON. Connect the power supply to an alternate power source.
TROUBLESHOOTING Problem Your booster restarted and shut down for 15 minutes, and is now shut down permanently. The red LED goes ON. The Power LED does not turn ON. The Alert LEDs flash after the initial activation period. The Alert LEDs continue to flash. SureCall Force-5 Resolution Each SureCall booster is equipped with Auto Shutdown to prevent cell tower interference. The outside antenna may be close to a cell tower.
FREQUENTLY ASKED QUESTIONS Frequently Asked Questions For a list of Frequently Asked Questions and a comprehensive, up-to-date Troubleshooting Guide, please visit our website at: www.surecall.com or call us at 1-800-365-6283. Obtaining Technical Support You can also consult a Cellphone-Mate technical specialist directly by emailing us at support@surecall.com.
WARRANTY Warranty Two-Year Product Warranty Cellphone-Mate warrants its products for two years from the date of purchase against defects in workmanship and/or materials. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.
WARRANTY Limitations of Warranty, Damages and Liability: EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. CELLPHONE-MATE AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC.
SPECIFICATIONS Specifications Specification FORCE–5 Uplink Frequency Range: Cellular–800: PCS: LTE–A: LTE–V: AWS: 824 – 849 MHz 1850 – 1910 MHz 698 – 716 MHz 776 – 787 MHz 1710 – 1755 MHz Downlink Frequency Range: Cellular–800: PCS: LTE–A: LTE–V: AWS: 869 – 894 MHz 1930 – 1990 MHz 728 – 746 MHz 746 – 757 MHz 2110 – 2155 MHz Supported Standards: CDMA, GSM, LTE Input/Output Impedance: 50 Ω Maximum Gain: Noise Figure: Cellular–800: PCS: LTE–A: LTE–V: AWS: 8 dB VSWR: ≤2.
SAFETY INFORMATION Safety Information Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
48346 Milmont Drive Fremont, California 94538 USA 888.365.6283 Fax: 510.996.7250 www.surecall.com Cellphone-Mate has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers.
