Dual-Band Wireless Adjustable Signal Booster / Kit INTRODUCTION 2 THEORY OF OPERATION 2 SURECALL FLEX PRO PACKAGES 3 FLEX PRO BOOSTER HARDWARE 4 SUMMARY AND DESCRIPTION OF SAFEGUARD FEATURES 4 SITE SELECTION 5 INSTALLATION INSTRUCTIONS 6 TROUBLESHOOTING 9 FREQUENTLY ASKED QUESTIONS 13 OBTAINING TECHNICAL SUPPORT 13 Flex Pro Booster, Flex Pro Omni Kit, Flex Pro Panel Kit (FLEX PRO) User Guide WARRANTY 14 SPECIFICATIONS 16 SAFETY INFORMATION 17
INTRODUCTION Introduction Congratulations on purchasing the SureCall Flex Pro, the finest cellular signal booster available! SureCall adjustable cellular signal boosters and kits from Cellphone-Mate remove frustrations over dropped calls, limited range, and slow data rates by amplifying incoming and outgoing cellular signals in buildings, offices, and homes.
INTRODUCTION SureCall Flex Pro Packages Flex Pro - Antenna Kitting Information Component Product Number (Description) Outdoor Antennas* Outdoor Cables* Indoor Antennas* Indoor Cables* Gain/Loss 800 MHz 1900 MHz CM288W 3 dBi 4 dBi CM100-L 5 dBi 7 dBi CM100-S 4 dBi 5 dBi CM230W 10 dBi 10 dBi CM240-40FN (40 feet) –3.98 dB –6.52 dB CM400-65NN (65 feet) –3.89 dB –5.43 dB CM248W 7 dBi 10 dBi CM222W 3 dBi 6 dBi CM240-20FN (20 feet) –2.29 dB –3.56 dB CM400-40NN (40 feet) –2.
INTRODUCTION Flex Pro Booster Hardware The following figure shows the key hardware components on the Flex Pro cellular signal booster. Refer to this figure as you install your SureCall Flex Pro components.
INSTALLATION Unpack all package contents and check for damage. For missing or damaged items, contact your reseller. Keep the carton and packing material to store the product or if you need to return it. Site Selection For optimum performance, select a location for your booster that: Provides the best signal strength possible. To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and press Call. In the topleft corner, a number appears instead of bars.
INSTALLATION Installation Instructions The Flex Pro signal booster is suited for installation in a building or home. Step 1. Connect the Outside Antenna 1. Mount the fiberglass antenna in an outside mounting location that: Has at least a 12-inch radius clear of obstructions and other radiating elements. Is at least 75 feet in a straight line from the inside antenna when used in an area prone to weak cellular signals and operating the booster at full 65dB gain.
INSTALLATION Note: With a signal booster kit with panel antenna, stay 6½ feet from the panel based on new FCC rules. Step 3. Mount the Booster (Optional) 1. Select a location for your booster. 2. Clean the intended surface and allow it to dry. 3. Peel the protective paper from the back of the hook sides of the Velcro. Press the adhesive side of the Velcro strips into place on the bottom of the booster, one strip on each end. 4.
INSTALLATION Step 5. Configure Gain Settings 1. Facing the front of your booster, find the Cellular-800 dial on the left side and the PCS-1900 dial on the right side (see page 4). 2. Set these dials according to the coverage area and the distance between the indoor and outdoor antennas (see the following table). If Coverage Area is... 4000 square feet and Antenna Separation is... 60 feet Set Both Dials to...
TROUBLESHOOTING Troubleshooting In the unlikely event you encounter a problem, use the following steps to identify and resolve the issue. Problem Booster has no power. Resolution 1. Verify that the switch on the power supply is turned on and red LED is ON. 2. Connect the power supply to an alternate power source. 3. Be sure the power source is not controlled by a switch that can remove power from the outlet. 4. Check the green POWER LED on the booster.
TROUBLESHOOTING Problem After installing the Resolution 1. Check the strength of the outside signal as close booster system, you as you can to the outside antenna. To measure have no signal or your existing cell signal: reception. Apple iPhone: dial *3001#12345#*and press Call. In the top-left corner, a number replaces the bars. Android devices: download apps to measure exact signal strength, such as Network Signal Info in the Google Play store.
TROUBLESHOOTING Problem One of the red lights Resolution 1. Turn down the dB gain on the dial until the light 2. Be sure the inside panel antenna is facing away next to the dials on your booster is goes OFF or turns yellow. flashing. from the outside antenna. 3. Use the recommended antenna separation: • 65dB 60 ft. separation • 63dB 50-60 ft. separation • 55dB 40-50 ft. separation • 50dB 30-40 ft. separation • 45dB 20-30 ft. separation • 40dB 10-20 ft.
TROUBLESHOOTING Problem Resolution The red LED goes More antenna separation is needed. If you cannot ON. provide more antenna separation and the Alert LEDs flash after the initial activation period, lower the dial above the blinking LED by 5dB (for example, from 50 to 45) and monitor the bars on your cell phone to see whether reception improves. The Power LED does Be sure the AC outlet is working and is not not turn ON. controlled by a wall switch that can remove power from the outlet.
FREQUENTLY ASKED QUESTIONS Frequently Asked Questions For a list of Frequently Asked Questions and a comprehensive, up-to-date Troubleshooting Guide, please visit our website at: www.surecall.com or call us at 1-800-365-6283. Obtaining Technical Support You can also consult a Cellphone-Mate technical specialist directly by emailing us at support@surecall.com.
WARRANTY Warranty Two-Year Product Warranty Cellphone-Mate warrants its products for two years from the date of purchase against defects in workmanship and/or materials. Products returned by customers must be in their original, un-modified condition, shipped in the original or protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise Authorization (RMA) number printed clearly on the outside of the shipping container.
WARRANTY Limitations of Warranty, Damages and Liability: EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS, WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING. CELLPHONE-MATE AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC.
SPECIFICATIONS Specifications Specification FLEX PRO Supported Standards: CDMA, GSM, LTE Uplink Frequency Range: Cellular-800: PCS: Cellular: PCS: 50 824 - 849 MHz 1850 - 1910 MHz 869-894 MHz 1930-1990 MHz Cellular: PCS: 7dB 65 dB 72 dB Downlink Frequency Range: Input/Output Impedance: Maximum Gain: Noise Figure: Maximum Output Power: 2.
SAFETY INFORMATION Safety Information Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
48346 Milmont Drive Fremont, California 94538 USA 888.365.6283 Fax: 510.996.7250 www.surecall.com Cellphone-Mate has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose and makes no express warranties, except as may be stated in its written agreement with and for its customers.
