Use and Care Manual
Waterproof wood installation guide lines
With 2G Technology
Life Time Finish residential warranty / 5 year commercial
10 WPW 04.19HC
guarantee against natural variations or the normal difference between color samples or photographs and colors of installed floors. New
or replacement flooring may not match samples and/or existing flooring or warrant a color match to other wood products such as stairs,
cabinets, trim, molding, etc.
● Squeaking and cracking of the hardwood by any cause other than mis-manufacturing is not considered a defect.
● Hollow spots between the flooring and the subfloor.
● Natural color changes due to full or partial exposure to sunlight and weather. Maple, Merbau, Kempas, Pine, Cherry, and Exotic
species such as Brazilian Cherry may darken or yellow due to light exposure over time. This is a natural occurrence and is not
covered by this warranty.
● Indentations, scratches or damage caused by negligence, insect infestation after the product has left the factory, animals, pebbles,
grit, sand or other abrasives, and high heeled or spiked shoes, or failure to use pads under rolling chairs or other furniture.
• This warranty does not cover, moving furniture, molding replacement, hotel, motel stays or per-diems.
• Mold, mildew is not covered under this warranty.
● Failure to follow the manufacturer’s written installation instructions including protecting the floor from subfloor moisture, storage,
and handling.
● Stains as a result of negligence, chemical or industrial products, wax, or oil soaps for cleaning.
● This warranty does not cover removal or replacement of cabinets, appliances, furniture, or other fixtures.
● Insufficient or improper protection, care or maintenance, or failure to use Manufacturer approved installation and maintenance
products.
● Damage from improper cleaning practices. Do not use steam mops to clean your floors.
● Misuse or abuse
● Use of flooring for purposes other than for which it was designed.
● Improper alterations of original manufactured product. Alterations or repairs to the manufacturer’s original product will void any and
all warranties. This includes sanding, top coating, recoating or attempted re-finishing of the factory-applied finish.
● Gloss reduction is not considered surface wear through.
● Freight costs or expenses and any damage occurred during shipping.
● Failure due to structural changes in the subfloor, settling of the building or uneven subfloor that has not been adequately leveled.
● Accidents, negligence, abuse, or misuse. Warranty will be made void if man-made or natural disasters including, fire, wind,
lightning, earthquake, or prolonged power outages, occur during or after installation.
STANDING WATER WARRANTY
Waterproof wood flooring will resist damage from moisture due to wet mopping, and everyday household spills with silicone sealed
expansion space and on all cut ends. This product is waterproof, however, when excessive moisture accumulates in buildings or on
building materials, mold and/or mildew growth can occur (particularly if the moisture problem remains undiscovered and
unaddressed). The moisture warranty excludes damage resulting from mold and/or mildew growth due to prolonged exposure to
moisture.
WARRANTY DISCLAIMERS
THE FOREGOING IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE MANUFACTURER DOES NOT GRANT TO ANY PERSON OR ENTITY THE AUTHORITY TO CREATE FOR IT ANY
OBLIGATION OR LIABILITY IN CONNECTION WITH THE FLOORING.
MANUFACTURER SHALL NOT BE LIABLE FOR LOSS OF USE OR ANY OTHER INCIDENTAL, SPECIAL CONSEQUENTIAL
COSTS, EXPENSES, LOSS OF INCOME OR PROFITS, OR OTHER SIMILAR DAMAGES INCURRED BY THE ORIGINAL
PURCHASER.
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO THE PURCHASER. THIS WARRANTY
GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS, WHICH MAY VARY, FROM STATE TO
STATE.