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EN EN Welcome to your new feeder Congratulations on the purchase of your new feeder! The Microchip Pet Feeder has been designed to recognise either the microchip already implanted in your pet or the SureFlap RFID Collar Tag (one included – packs of two sold separately), allowing your pet to access their food whilst keeping out other animals. Designed for use in multi-pet homes, the feeder will recognise authorised pets opening only for them.
EN Contents Buttons & lights 3 Normal operation 4 Replacing the food (open/close lid) 5 Bowls & mats 6 Batteries 7 Learning your pet into the feeder 8 Teaching your pet to use the feeder 9 PART 1 - Introducing your pet to the feeder PART 2 - Increasing the lid movement Introducing a cautious pet to the feeder 11 Training multiple pets 12 Where to place the feeder 13 Lid close delay 14 Cleaning 15 Troubleshooting 16 Warranty & Disclaimer 18 2
EN Buttons & lights There are 3 main controls found at the rear of the feeder: Open / Close - allows access to the bowl for refill or cleaning. Add a pet - used to learn your pet’s microchip into the feeder. See page 8 Training Function - used to teach your pet to use the feeder. See page 9 Sensors used to recognise when your pet approaches the feeder. Slider unlocks/locks lid to allow removal for cleaning. See page 15 Light - see below for descriptions. Feeder Mat - used to catch spilt food.
EN Normal operation Once set up (see pages 8-10 for setup and training) the SureFeed Microchip Pet Feeder will stop greedy or bully pets from accessing food that is not theirs, giving you control over your pets’ prescription diets, medication and weight management. It is common that pets like to eat small amounts of food throughout the day. The SureFeed bowls with integrated seal have been designed to accommodate this regular use keeping food fresher throughout the day and reducing wastage.
EN Replacing the food (Open/close lid) It is important to change your pet’s food on a daily basis, not only to ensure your pet stays happy and healthy, but also to keep the feeder clean and in working order. 1 6 Press the open/close button ( ) to open the feeder. 2 Place the filled bowl into the feeder and press the open/close ( ) button to close the lid and seal the food. The feeder can now be used as normal. Remove the dirty bowl for cleaning.
EN Bowls & mats The bowls and mat supplied have been specifically designed to work with SureFeed products. The SureFeed bowls have an integrated seal on their top lip. Once the lid of the feeder is closed, flies can’t get in and food stays fresher. The silicone mat helps control mess and can be removed daily for easy cleaning. Suitable for a single portion of wet or dry food. The split bowl is designed for wet and dry food used at the same time.
EN Batteries Always use 4 good quality 1.5V alkaline C Cell batteries. This will ensure the best performance of your feeder. This product is not designed for use with rechargeable batteries. The light at the back of the feeder will flash red every few seconds if the batteries are low. 1 2 First remove the mat, then turn the feeder upside down to access the battery compartments. Remove the battery covers 3 4 + + - - Insert the batteries.
EN Learning your pet into the feeder When learning your pet into the feeder, make sure all other pets are kept away. If the wrong pet is accidentally learnt you can perform a factory reset, as detailed in the troubleshooting - see page 16. You can also use the SureFlap RFID Collar Tag if your pet does not have a microchip and wears a collar. 2 1 Press the Add Pet ( ) button found on the rear of the feeder. The lid will open and the light will flash green once every second.
EN Teaching your pet to use the feeder (training mode) PART 1 - Introducing your pet to the feeder It is important to allow your pet to get used to their new feeder for a couple of days without any lid movement. Ensuring they are comfortable with their new bowl will help once we start to introduce movement to the lid. This can take a little time but be patient, and do not move on to Part 2 until your pet seems confident. See page 11 for help on introducing particularly cautious pets to the feeder.
EN Allow your pet to use the bowl as normal whilst they get used to the new lid movement. When you need to replace their food do so as normal - see page 5. After replacing the food, ensure you press the open/close button ( ) to close the lid to its training position. 6 Remember to take your time. Do not proceed to the next step until your pet is confident with this amount of lid movement. Once your pet is happy with the movement, press the Training Function button ( ) again.
EN Introducing a cautious pet to the feeder In rare cases you may find your pet will require more time to become comfortable with their new feeder, even when there is no lid movement. When this is the case it is important to let them get used to the changes in their feeding environment gradually. This can take several weeks but it is well worth the effort. 1 Remove the feeder from the feeding environment. Replace your pet’s normal bowl with the SureFeed bowl.
EN Training multiple pets When training multiple pets to use their feeders, they will be able to access each other’s food, until the later stages of training. During this time continue to monitor and manage your pet’s food intake. 1 We recommend that each pet has their own feeder. This allows for the correct control of individual diets. 3 Make sure that all pets get used to eating from the feeder when in the open position before starting the training modes.
EN Where to place your feeder The feeder is designed for indoor use only. Placement near metallic/electrical appliances is normally not a problem. If unreliable operation occurs, then moving the feeder away from the appliance may be required. 13 To prevent damage to your feeder (and yourself), try not to place in areas where people are walking past frequently where it could cause a trip hazard. Do not place the feeder in the fridge or place ice packs underneath or in the feeder.
EN Lid close delay If you feel that your pet is nervous about the lid closing after they back away from the feeder or if you have a greedy pet who is trying to bully their way in for some extra food, you can increase or decrease the time it takes the lid to close once the pet has finished eating and stepped away. The delay slider can be found on the bottom of the feeder.
EN Cleaning It is important to keep your SureFeed Microchip Pet Feeder clean to ensure it functions reliably. Do not put the whole feeder into water or the dishwasher. The feeder should be wiped with a damp cloth or household cleaning wipes. Make sure the four black dots on the hoop are kept clean to ensure reliable operation. How to remove the lid for cleaning i ii Move the slider to the unlocked position and press the ( ) button on the back.
? EN Troubleshooting PART 1 Feeder is not working • Ensure the sensors inside the hoop are clean - see page 15. • Fit new, good quality 1.5V alkaline C cell batteries. Ensure they are all the correct orientation. See page 7 for detailed information. • Move the feeder away from any metallic or electrical appliances. • Re-learn your pet using the Add Pet ( ) button - see page 8.
? EN Troubleshooting PART 2 The feeder lid is not closing all the way • This has probably been caused by food debris getting caught under the lid or in the mechanism. Although this may stop the lid from sealing onto the bowl it should continue to prevent uncontrolled access to the food in all but the most extreme cases. To ensure that the lid continues to close correctly it is important to clear food debris from the surfaces of the feeder each time that you replace the food.
EN Warranty & Disclaimer Warranty: The SureFeed Microchip Pet Feeder carries a 3-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage.
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