User Manual EN: User Manual 1-30 DE: Bedienungsanleitung 31-60 FR: Guide d’utilisation 61-90 NL: Handleiding 91-120
EN Welcome to your new Microchip Pet Door Connect Congratulations on the purchase of your new Microchip Pet Door Connect! The SureFlap Microchip Pet Door Connect is one component of the bigger Sure Petcare ‘Connect’ system. The system is made up of three elements: the Microchip Pet Door Connect, the Hub and the Sure Petcare App. All of these elements work together to help you feel more connected to your pets. The Pet Door is the main component of the system.
EN Contents Important information............................................................... 3 Product overview...................................................................... 5 How to set up your Microchip Pet Door Connect system................. 6 Hub......................................................................................... 7 Download the app & create a household.................................... 7 Where to put your Hub.................................................
Important information PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AND RETAIN THIS MANUAL FOR FUTURE REFERENCE. This product is intended for domestic pets only. Only use SureFlap accessories to ensure compatibility: surepetcare.com/accessories. Make sure you have all of the parts listed on page 1. Make sure your pet(s) can comfortably pass through the flap before fitting. Do not cut or drill the tunnel of the Pet Door - see page 16.
EN Other important things to consider PETS: Sure Petcare recommends that the Microchip Pet Door Connect is used with your pet’s implanted microchip, however it may also be operated using the Sure Petcare RFID Collar tag. If using the Collar Tag, it should be used with a safety collar which incorporates a breakaway buckle (cats only). Sure Petcare cannot accept liability for any injury or death caused by a pet’s collar.
Product overview The Microchip Pet Door Connect system is made up of three main components: Microchip Pet Door Connect The Hub The Sure Petcare app Your Pet has come inside The Hub is connected to the internet via an Ethernet cable and monitors the activity of your Pet Door wirelessly. It is able to track your pet’s movements in and out of the house and send these updates straight to you via the Sure Petcare app, so you can keep tabs on your furry friends even when you’re away from home.
EN How to set up your Microchip Pet Door Connect system To help you set up, fit and use your new Microchip Pet Door Connect system, we have highlighted the main steps you’ll need to go through and where to find them in this manual. Download the Sure Petcare app 1 First things first you will need to download the Sure Petcare app and create a household. Your household will contain all of your pets, all of your Sure Petcare connected products and you can even invite other members of your family too.
Hub Download the app & create a household Download the free Sure Petcare mobile app now. Once you’ve created an account, you’ll be asked to make a household. Your household is your connected network and will contain all of your Sure Petcare connected products and all of your pets. You can even invite other members of your family to join your household, so they don’t have to repeat the setup process. If you’d rather use the Sure Petcare web app, please go to surepetcare.
EN Plug in and set up The first stage of the set up process is to plug in and power up your Hub. You will need to be able to plug your Hub into your internet router and a power outlet using the cables provided. 1 2 Plug one end of the Ethernet cable into the base of your Hub and the other end into a spare Ethernet port on your router. Assemble the power supply and plug it into your power outlet. Plug the other end of the cable into the base of your Hub.
Lights Your Hub indicates it’s current state using the lights in its ears, different coloured light sequences mean different things. For example: Setup lights: Every time the Hub powers up or is trying to connect to other elements of the system, you’ll see the setup lights. The ears will alternate red for a while, then green, once you see a flash of orange and the ears go solid green the Hub is connected. Green ears: Green ears mean the Hub is working correctly.
EN 2. Red flashing ears If both the ears on your Hub are flashing red it means it has lost connection with a Pet Door. • If you are seeing both ears flashing red during set up, please perform a factory reset by pressing the button on the base of your Hub for 10 seconds. • If you are seeing both ears flashing red for prolonged periods after setup, try power cycling your Hub. Switch the power off at the socket, leave it for 30 seconds, and then turn it back on.
Pet Door Batteries Always use 4 good quality 1.5V alkaline C cell batteries to ensure the best performance. The battery indicator light (next to the LCD screen) will flash red when the batteries are running low. The Pet Door has 2 battery compartments, one on each side of the product. 1 2 Remove the battery covers from both sides of the Pet Door. 3 Whilst holding the first battery in place, slot the second battery in the space below, making sure the +/- symbols are at the correct orientation.
EN Buttons & screen Buttons There are six buttons in total on the Pet Door, all of which are located under the button cover at the front of the product. Settings button - used to connect your Hub and Pet Door (see page 14) and to operate custom settings. Lock mode button - used to manually control the current locking mode of your Pet Door - see page 24. Set the time - used to set the current time on your Pet Door - see page 26.
Program your pet into the Pet Door To program your pet’s microchip ID into the Pet Door, you’ll need to get them to put their head inside the Pet Door tunnel so their chip can be read. If you’re adding multiple pets, avoid mixing up microchip IDs by adding each one separately (and making a note of the order you added them). We strongly advise programming all of your pets into the Pet Door before fitting it. 1 Remove the button cover to reveal the six buttons on the front of the Pet Door.
EN Connect your Pet Door to your Hub In order to complete the setup of your Microchip Pet Door Connect system you will need to connect your Pet Door and Hub. This is so that your Pet Door can communicate with your Hub and be controlled remotely using the app. For this process you will need to be on the ‘add a product’ section of the app or Sure Petcare online and your Pet Door will need to be in its intended location (either placed or fitted). You will also need a pen or pencil handy.
Where to fit your Pet Door Your Hub and Pet Door will need to be able to communicate successfully with one another on a daily basis and where you choose to locate your Hub could really effect this communication.
EN Fitting your Pet Door The Pet Door can be fitted in any of the following locations. Please see the specified pages for more information on the tools and supplies you’ll need and for step-by-step fitting instructions. ∙ in wooden or plastic doors .......................... see page 17 ∙ through glass (glazier required) ..................... see page 19 ∙ in doors containing metal ........................... see page 21 ∙ through walls (consult a builder) ...................
Fitting your Pet Door in a wooden or plastic door Tools and supplies required Ruler Sharp pencil Electric drill with a selection of drill bits Spirit level Electric jigsaw Cross head screwdriver Blu tack Protective eye-wear The screws and screw caps provided Step-by-step guide Before you begin, have you programmed in all of your pets? If not, see page 13. 1 X To ensure your pet has unhindered access through the Pet Door, measure the height of their tummy from the floor.
EN Using a jigsaw, cut around the outer edge of the line you have marked. By doing this, the Pet Door should fit through the hole first time. However, if you cut on, or inside the line, the hole is likely to be too small. If this is the case, please take the time to carefully file the hole until the Pet Door fits through easily. 5 Once the main hole is cut, check whether there is any metal within your door. If you can see metal, go to page 21 and follow the instructions for fitting in a metal door.
Fitting your Pet Door in glass Tools and supplies required accessory Ruler Cross head screwdriver SureFlap Pet Door mounting adaptor Glazier Clear all-weather sealant The screws and screw caps provided Step-by-step guide for cutting the hole in glass Please contact a qualified glazier or Pet Door installer to discuss your specific glass fitting requirements. Fitting into double or triple glazing will require a new pre-cut pane to be purchased, cut and fitted following the steps below.
EN Step-by-step guide for fitting 1 2 Firstly, choose the correct length of screw for your installation out of the ones provided. Measure the length of the screw against the thickness of the glass. The screw must be roughly 20mm (3/4 inch) longer than the thickness of the glass. 20mm W All e r he at al Se a We advise that there are two people present for the following steps; one person inside the house and one outside.
Fitting your Pet Door in a metal door Before you begin It’s important to check whether your door contains a metal plate or thin metal foil before fitting. This is because the presence of metal can effect the performance of the Pet Door. When fitting into a metal door you’ll need to cut a bigger hole for the Pet Door to slot through. Having a 20 - 30mm (3/4 - 11/4”) gap between the tunnel of the Pet Door and the metal will lessen the impact on the product’s performance.
EN When using power tools, please follow all safety instructions provided with the product. 5 Now it’s time to prepare for cutting. We strongly advise that you drill pilot holes in the corners of the outline to make it easier to cut the hole with a jigsaw. Make sure these holes are touching the line and that they are big enough for the blade of the jigsaw to fit through. 6 Using a jigsaw, cut around the inner edge of the line you marked.
Fitting your Pet Door in a wall Before you begin Please contact a qualified builder to discuss the best location to fit your Pet Door. Remember some walls can be structural or there may be electrical wires, gas or water pipes hidden within them which, if damaged, can cause serious problems. We recommend that you do not attempt the work yourself unless you have relevant experience.
EN Locking modes: PART 1 Standard locking mode In its standard locking mode, the Pet Door remains locked from the outside and is only unlocked when it detects an authorised pet’s microchip or collar tag. Once your pet has completely passed through the Pet Door tunnel, the locks will close and intruder animals are unable to follow, keeping your pets safe and secure. However, any pet can exit the house using the Pet Door, so make sure all of your relevant pets are programmed in - see page 13.
Locking modes: PART 2 Which locking mode to choose? There are five different locking modes to choose from on your Pet Door, each with different functions. For most cases, the standard locking mode is sufficient (see Mode 1), however, if you’re looking for slightly more specific locking settings, your needs can most likely be met in one of the other four modes.
EN Curfew mode Curfew mode allows you to set a lock and unlock time for your Microchip Pet Door Connect, giving your pet access to the outside for a set period of the day (for example, unlocking in the morning and locking at night). Curfew T ime Once you’ve set a curfew time, your Pet Door will lock and unlock at these times everyday until you change or disable it.
Product care It is important you keep your Pet Door clean to ensure it continues to function reliably. We recommend you give clean it with a damp cloth every couple of months to avoid the build up of mud, dirt, or pet hair. This way you can avoid any reliability issues caused by dirt build up. Areas to keep clean The pet detecting sensors The sensors that are used to detect your pet are located on the ceiling the tunnel.
? EN Help & support - Pet Door Custom settings for your Pet Door • We understand that not all pets or home environments are the same, so the Pet Door contains a variety of custom settings designed to help. These can be accessed by contacting our customer care team, or instructions can be found online at surepetcare.com/support. My pet won’t use the Pet Door • Try taping the clear plastic door open with some strong hold tape.
Warranty & Disclaimer Warranty: The SureFlap Microchip Pet Door Connect carries a 3-year warranty from the date of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by defective materials, components or manufacture. This warranty does not apply to products whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage.
EN FCC warning: Changes or modification not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment. Industry Canada Notice: This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Customer Care UNITED KINGDOM SCHWEIZ NORTH AMERICA 0800 012 4511 031 528 0158 1-855-461-4740 IRELAND SUISSE BELGIQUE 1800 948 235 031 528 0405 0800 395 26 DEUTSCHLAND NEDERLAND NEW ZEALAND 0800 000 6885 0800 020 6197 0800 787 335 (+49 (0)6933 296 166) (020 794 8569) (0800-SUREFLAP) ÖSTERREICH FRANCE AUSTRALIA 0800 88 66 32 55 0800 945 786 (portable) 0805 080 431 (fixe) 1-800 824-142 OTHER COUNTRIES: +44(0)1954 211664 (Ext. 2) English speaking surepetcare.
