User`s manual
3-3
Chapter 3: Troubleshooting
Note: Not all BIOS can be fl ashed; it depends on the modifi cations to the
boot block code.
3. If you still cannot resolve the problem, be sure to have the following information
ready when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our web site at
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com or by fax at: (408)503-8000, option 2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer: The X6DH8-G2+/X6DHE-G2+ has eight 240-pin DIMM slots that support
registered ECC DDRII-400 (PC3200) SDRAM modules. It is strongly recommended
that you do not mix memory modules of different speeds and sizes.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS fi les are located
on our web site at
(http://www.supermicro.com/support/bios/). Please check our
BIOS warning message and the information on how to update your BIOS on our
web site. Also, check the current BIOS revision and make sure it is newer than
your BIOS before downloading. Select your motherboard model and download
the BIOS fi le to your computer. Unzip the BIOS fi les onto a bootable fl oppy and
reboot your system. Follow the Readme.txt to continue fl ashing the BIOS.
(
Warning: Do not shut down or reset the system while updating BIOS
to prevent possible system boot failure!)
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install the
applications you need. Applications on the CD include chipset drivers for Windows
and security and audio drivers.