User`s manual

4-5
Chapter 4: Troubleshooting
through its channels, so it is best to fi rst check with your distributor or reseller for
troubleshooting services. They should know of any possible problem(s) with the
specifi c system confi guration that was sold to you.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked 1.
Question' (FAQ) sections in this chapter or see the FAQs on our website
(
http://www.supermicro.com/) before contacting Technical Support.
BIOS upgrades can be downloaded from our website 2.
(http://www.supermicro.
com).
If you still cannot resolve the problem, include the following information when 3.
contacting Supermicro for technical support:
Motherboard model and PCB revision number
•
BIOS release date/version (This can be seen on the initial display when your •
system fi rst boots up.)
System confi guration
•
An example of a Technical Support form is on our website at 4. (http://www.
supermicro.com).
Distributors: For immediate assistance, please have your account number ready
•
when placing a call to our technical support department. We can be reached
by e-mail at [e-mail].
4-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer: The motherboard supports Registered ECC DDR3 1066 MHz SDRAM
modules. It is strongly recommended that you do not mix memory modules of dif-
ferent speeds and sizes. Please follow all memory installation instructions given on
Section 3-3 in Chapter 3.
Question: How do I update my BIOS?
It is recommended that you do not upgrade your BIOS if you are not experiencing
any problems with your system. Updated BIOS fi les are located on our website
at
http://www.supermicro.com. Please check our BIOS warning message and the
information on how to update your BIOS on our website. Select your motherboard
model and download the BIOS fi le to your computer. Also, check the current BIOS