User`s manual

3-3
Chapter 3: Troubleshooting
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our web site at http://www.
supermicro.com/support/contact.cfm/.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can be
reached by e-mail at [e-mail] or by fax at:[phone],
option 2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer: The X7DWT/X7DWT-INF has eight 240-pin DIMM slots that support
DDR2 FBD ECC 800/667/533 SDRAM modules. Both 1.5V and 1.8V memory
modules are supported. However, do not use different memory modules with dif-
ferent speeds, voltages, sizes or types on the same motherboard. (See Page 2-6
for detailed Information.)
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are ex-
periencing no problems with your system. Updated BIOS fi les are located in our
web site at http://wwwwww.supermicro.com/support/bios/. Please check our BIOS
warning message and the information on how to update your BIOS on our web site.
Also, check the current BIOS revision and make sure it is newer than your BIOS
before downloading. Select your motherboard model and download the BIOS fi le
to your computer. Unzip the BIOS fi les onto a bootable fl oppy and reboot your
system. Follow the Readme.txt to continue fl ashing the BIOS.
(
Warning: Do not shut down or reset the system while updating BIOS
to prevent possible system boot failure!)
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that
will greatly enhance your system. We recommend that you review the CD and
install the applications you need. Applications on the CD include chipset drivers,
security and audio drivers.