Installation Guide

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Electric Floor-warming Products 25-year Limited Warranty
SunTouch and Watts Radiant (the Companies) warrant their respective
electric floor heating mats and cables (the Products) to be free
from defects in materials and workmanship for twenty-five (25)
years from the date of manufacture. Thermostats and controls
sold by the Companies are warranted, parts and materials, for
three (3) years from the date of purchase. The sole remedy for
controls is product replacement. This warranty is only provided to
customers who purchase the Products from authorized resellers,
and is transferable to subsequent owners of properties where
the Products are initially installed.
Under this Limited Warranty, the Companies will provide
the following:
If the Product is determined by the Companies to be defective
in materials and workmanship, and has not been damaged as a
result of abuse, misapplication or modification, the Companies
will refund all or part of the manufacturer’s published list price
of the Product at the time of purchase in accordance with the
following: 100% for the first ten (10) years, then prorated on a
diminishing 25-year scale for the remaining warranty period.
For example:
(1) Product found defective in the 5th year will receive the full
manufacturer’s published list price of the Product at the
time of purchase;
(2) Product found defective in the 15th year, with 10 years
remaining in the warranty period, will receive 10/25ths
of the manufacturer’s published list price of the Product
at the time of purchase.
In order to make a claim, you must:
(a) Provide the Company with sufficient details relating to
the nature of the defect, the installation, the history of
operation, and any repairs that may have been made.
(b) At the Company’s discretion and at the owner’s expense,
ship the Product to the Company or the Company’s local
representative or distributor.
(c) Provide proof that the Product was installed in accordance
with the applicable Product Installation Manual and any
special written design or installation guidelines by the
Companies for this project.
(d) Provide proof that the Product was installed in accordance
with the National Electrical Code (NEC) or the Canadian
Electrical Code (CEC), and all applicable local building and
electrical codes.
(e) Provide a retail sales receipt or proof of purchase.
The following are not covered by this Limited Warranty:
(a) Any incidental or consequential damage, including
inconvenience, loss of time or loss of income.
(b) Any labor or materials required to repair or replace the
Product or control, not authorized in writing by the Company.
(c) Any labor or materials required to remove, repair or replace
flooring materials.
(d) Any freight or delivery costs related to the Product, the
control, or any related flooring or electrical products.
The Companies assume no responsibility under this warranty for
any damage to the Product caused by any trades people, visitors
on the job site, or damage caused as a result of post-installation
work. The staff at the Company is available to answer any
questions regarding the proper installation or application of the
Product at this toll-free phone number: 800-276-2419. If you are
ever in doubt about the correct installation procedure to follow,
or if the Product appears to be damaged, you must call us before
proceeding with the installation, or proposed repair.
THE COMPANIES DISCLAIM ANY WARRANTY NOT PROVIDED HEREIN,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
THE COMPANIES FURTHER DISCLAIM ANY RESPONSIBILITY
FOR SPECIAL, INDIRECT, SECONDARY, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES ARISING FROM OWNERSHIP OR USE
OF THIS PRODUCT, INCLUDING INCONVENIENCE OR LOSS OF
USE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE
FACE OF THIS DOCUMENT. NO AGENT OR REPRESENTATIVE OF
THE COMPANIES HAS ANY AUTHORITY TO EXTEND OR MODIFY
THIS WARRANTY UNLESS SUCH EXTENSION OR MODIFICATION
IS MADE IN WRITING BY A CORPORATE OFFICER.
DUE TO DIFFERENCES IN BUILDING AND FLOOR INSULATION,
CLIMATE, AND FLOOR COVERINGS, THE COMPANIES MAKE
NO REPRESENTATION THAT THE FLOOR TEMPERATURE WILL
ACHIEVE ANY PARTICULAR TEMPERATURE, OR TEMPERATURE
RISE. UL® STANDARD LISTING REQUIREMENTS LIMIT THE HEAT
OUTPUT OF REGULAR MATS AND CABLES TO 15 WATTS PER
SQUARE FOOT DEPENDING ON CABLE INSTALL SPACING, AND
UNDERFLOOR MATS TO 10 WATTS PER SQUARE FOOT, AND AS
SUCH, USERS MAY OR MAY NOT BE SATISFIED WITH THE FLOOR
WARMTH THAT IS PRODUCED. THE COMPANIES DO WARRANT
THAT ALL PRODUCTS WILL PRODUCE THE RATED OUTPUT
LISTED ON THE PRODUCT NAMEPLATE, WHEN OPERATED AT
THE RATED VOLTAGE.
Some states do not allow the exclusion or limitation of incidental or
consequential damages and some states do not allow limitations
on how long implied warranties may last. Therefore, the above
limitations or exclusions may not apply to you. This warranty
gives you specific legal rights and you may also have other rights,
which vary from state to state. SO FAR AS IS CONSISTENT WITH
APPLICABLE STATE LAW, ANY IMPLIED WARRANTIES THAT MAY
NOT BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
ARE LIMITED IN DURATION TO TWENTY-FIVE YEARS FROM THE
DATE OF MANUFACTURE.
Terms and Conditions
Shipping Discrepancies: Incoming materials should be inventoried
for completeness and for possible shipping damage. Any visible
damages or shortages must be noted prior to accepting the
material. Once the receiving personnel accept the material on their
dock, they have relieved the freight company of any responsibility.
Any discrepancy concerning type or quantity of material shipped,
must be brought to the attention of the Companies within 15 days
of the shipping date entered on the packing slip for the order.
Return Policy: The Companies items may be returned within
one year from the date of purchase, if they are not damaged or
used. There will be a 15% restock charge applied to items returned
due to overstock or customer order error. All returned items must
be in new condition. Products, controls or other parts that have a
quality defect will be replaced (not credited) at no charge to the
customer. If an item is shipped in error, there will be no restocking
charge. All items returned, for replacement, credit or repair, must
have a Returned Goods Authorization (RGA) number, or they will
not be accepted. Please call our order desk for an RGA number.
Products older than one year are excluded from these terms and
conditions and may not be returned. No returns will be accepted
for the Custom TapeMat product.
Products that have been damaged, or Products that have been cut,
may not be returned. This includes Products that have had mortar
or concrete materials applied to them. These Products cannot be
repaired and cannot be resold; therefore, we cannot accept them.
Effective: APRIL 1, 2006. This warranty applies to all Products
purchased after this date.