User Manual

6
Troubleshooting
Note that some of the troubleshooting items are not sCharger specific problems. Some of these problems can happen
regardless of what charger you are using.
Solar chargers in general will not charge at full capacity through glass especially UV filtered glass. Glass blocks a large
portion of the sun’s rays, so charging through glass (such as on the dash of a car or energy efficiency windows) may
not work as well. However the S8 and S14 may work behind glass in good conditions.
Keep the device cool (in the shade) if possible. Heat may cause some devices to shut down or stop charging. Your
device will not be harmed by overheating, just cool it down and start over again.
Trouble
Possible Cause
Solution
Device starts charging then stops
USB Device is overheating
Move device to be charged to a
cooler place (in the shade)
Device won’t charge at all
Charging through glass.
Solar panel upside down
Move the solar panels into direct
sunlight with solar cells facing up.
Observe indication LED.
Incompatibility message or other
charge error message
Panel has been shaded or
was connected while in
the shade then moved
into the sun
While in full sunlight, plug the phone
into the sCharger or just leave alone
and sCharger will commence within
5 minutes and message will go away.
iPhone battery completely dead
and will not reboot while solar
charging.
Dead phone battery
It may take a while for the iPhone to
come back on when solar charging.
Eventually it should reboot and
come alive.
iPhone, iPad charge indicator
showing “plug” icon instead of
lightning bolt icon
iPhone, iPad is over
heating
Cool down then retry.
Phone seems to discharge
Low light conditions
and solar charger
continues cycling which
causes phone screen to
turn on thus drains power
The sCharger MUST be in sunshine
to work properly. If you suspect
constant low light conditions, turn
your brightness down or turn phone
(some models)completely off to help
minimize discharge when solar
charger cycles. Or unplug solar
charger and try when sun is out.
Samsung or Android phone won’t
not charge or charges slowly.
Not enough solar energy,
overheating with sun
exposure or higher power
required
Make sure the sCharger is in direct
sun and phone is cool. Try turning
screen brightness down or turn
phone off completely.