User manual

29
10 Troubleshooting
If you are having problems with this product, please refer to this troubleshooting section
before contacting the store you purchased the device from:
Problem Possible causes and solutions
Unit does not turn ON Recharge the player battery then press and hold
the Power On/Off key for 2 seconds to turn on the
player.
The player does not respond to
any key presses
Press and hold the Power On/Off key for 2
seconds to turn on the player.
The
screen is blank and control
doesn’t respond when pressed
The unit may be powered off. Press and hold
Power On/Off key for 2 seconds to turn on the
player.
Player is unable to play the
selected media file
The selected media file may be corrupted or of a
format not supported by the player.
No audio when media file is played Confirm the volume is not set to “0” level. Check
that the earphone is securely connected to the
player’s earphone jack. Check that the earphone
is not faulty
Music files only play for the first 10
seconds even though the audio
files are much longer
Check that the music setting “Repeat Mode” is not
set to “Intro” mode.
Files loaded on player cannot be
found when viewed on player
Ensure that the files is placed in a directory no
deeper than 3 subfolders deep as the player will
only recognise files in subfolders up to 3 levels
deep only.
The Player is not detected when
connected to a PC
Check and ensure that the USB cable is securely
attached to the player and also to the PC.
The pl
ayer does not voice
recordings
Check that there is enough free memory.
The unit powers off automatically
and does not start again even after
the unit has been restarted
This could be due to low battery power, please
recharge the unit.
The unit powers off automatically
even though battery power level is
not low
This is due to the Auto power off function which
is a feature of the device. Please refer to section
“6.7.3 Auto Power Off” indicated on page 23 for
more information.