Warranty

Warranty Performance
To make a claim under this warranty, contact us directly at the addresses
listed below. Do not contact the retailer from whom you purchased the
spa. You must give us written notice of your warranty claim and, if you
have it, a copy, of your proof of purchase, within ten (10) days of the time
when you first discover the claim. If you cannot provide a copy of your
original proof of purchase, you must provide the name of the retail store
where your spa was purchased and the spa serial number.
If the warranty claim relates to a component part, you must return the
part to us. Before returning a defective part or spa for warranty service to
us, you must first contact our service department to obtain a RGA
NUMBER (return good authorization number).
We will determine whether a defective part or spa is to be repaired or
replaced. We have the right to inspect your spa at its location and, if we
request such inspection, you must give us access to the spa to obtain
warranty service. If you cannot provide a copy of your original proof of
purchase, the name of the retail store where your spa was purchased and
the spa serial number must be provided to us.
If your warranty claim is approved, we will only repair your spa or replace
your spa or the part at the factory, and you must pay the cost to return
the spa or part to us. We do not have any authorized service
representatives.
Contacting Us
By Mail:
Sunset Bay Spas
c/o Futura Marketing
1228 Cavalier Boulevard
Chesapeake, VA 23323
By Telephone:
757-855-0381
By Email:
[e-mail]