Fountain Care Guide

Any modications or failure to follow the recommended care will void the product warranty.
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1. Create a Drip Loop: To protect against water loss and damaging electrical sockets, create a drip loop. Route
the pump and light cord(s) deep down inside the reservoir, then drape the cord over the edge where they exit
the fountain. You can also create a drip loop by ensuring the power cord(s) remain below the wall outlet. See
diagram on page 2.
2. Adjust the Water Level: If water is spilling over the edges of the fountain, it may be overcapacity. Removing
excess water may correct the overow.
3. Adjust Flow Rate: The ow rate may be set too high on the pump, lower the ow rate to reduce overow.
4. Check Tubing: Most of our fountains have the tubing built directly into the fountain; if the tubing was detached
from the fountain, it could be the source of your leak. Some tubing has built-in components to assist with water
ow; if those components were removed, water would ow too quickly, resulting in leakage.
5. Splash Guards: Some fountains have sponge-like splash guards installed on the fountain; if these were
removed, the water in the fountain will not ow as it was intended and may cause leakage.
6. Cracking: Your fountain may be cracked from improper winter care; see Winter Care and Storage tips to
prevent further damage.
Leaking
If you suspect your fountain is leaking, rst establish if it is an 'operational' or 'standing' leak.
A 'standing leak' is usually caused by a crack or hole in the fountain. Place the fountain on a at, dry surface. Fill the reservoir(s) with
water and let it sit without operating the pump. If you observe signs of water loss, trace the source of the leak and consider repairing
it with clear epoxy. If the reservoir(s) do not lose water, the issue may be an 'operational leak', most commonly caused by oversight(s)
during assembly. Review the product instructions and if no errors are found from the assembly, try the troubleshooting tips below.
1. Ensure Direct Sunlight: Pumps have limited function in shadowed areas or on cloudy days.
2. Clean Panel Surface Regularly: Cleaning maintains optimal conversion of the sun’s energy into direct current.
3. Boost Charge (only applies to Solar fountains with battery backup): Leaving the fountain turned o󰀨, ensure
the panel is in full, direct sunlight for 2-3 days to allow maximum charge to the battery and help prolong battery life.
4. Storage: Keep solar panels indoors during freezing temperatures.
Solar Panel
Performance of a solar fountain is directly related to the amount and strength of sunlight the solar panel received.
Standard solar fountains do not store solar power; they operate only when the panel is in direct sunlight. Solar fountains with battery
backup can run on and store solar energy through the use of a battery pack. To maximize performance, follow these Solar Panel tips.
1. Adjust the Water Level: Ensure the pump is fully submerged, but avoid overlling your fountain.
2. Adjust Flow Rate: If your fountain includes a dial or valve to adjust the ow rate, try changing the settings to
see if it e󰀨ects splashing.
3. Adjust Position: Try rearranging rocks (if included) at fountain base or use shims to level the fountain.
4. Splash Guards: Some fountains have sponge-like splash guards installed on the fountain; if these were
removed, the water will ow too quickly and cause splashing.
Splashing
Having trouble with splashing? Some splashing is inevitable, especially when a fountain is rst turned on,
but if you are experiencing excessive splashing, try the troubleshooting tips below.
1. Adjust the Water Level: Insu󰀩cient and excessive water levels can a󰀨ect water intake by the pump. You may
need to add or remove water to ensure the appropriate water capacity for the pump.
2. Check for Kinks: Bends or obstruction in the tubing can slow or halt the ow of water. If water ow is minimal,
ensure there are no kinks in the tubing.
Water Flow Rate
Most electric and solar with battery backup fountains have a pump with a dial or valve to adjust the ow rate, experiment with the ow
rate until you are satised with how the water ows. If your fountain does not have the ow control option or you are still unsatised
with the ow rate, check out the troubleshooting tips below.
01/2020