Fountain Care Guide

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1. Secure Connections: Check all cords for connection points; make sure all cables are securely connected. If
connection points were loose or not connected and became wet, let them thoroughly dry before connecting them.
2. Pinched or Damaged Light Cable: If care is not taken during assembly, light cords may become pinched or
damaged. Check to make sure all cords are hanging freely inside the fountain, and the waterproof coating is
intact.
3. Solar with Battery Backup Fountains:
- Lights within solar fountains with battery backup are designed to only work at night when the solar panel is
no longer sensing light.
- If the fountain pump is operating and the lights are not turning on, the solar panel may need to be moved
away from ambient light sources such as street lamps or oodlights.
- Make sure the light cables are properly connected and plugged into the correct port on the solar panel.
Lights Not Working
If the lights in your fountain are not working, check out the troubleshooting tips below.
1. Pump Submerged: Ensure your pump is fully submerged in water at all times to avoid pump damage.
2. Pump Receiving Power: Check to make sure the power source for your pump is hooked up and operational.
Electric: Check to make sure the power outlet is working; if in doubt about electrical connections, consult
a certified electrician. Some pumps have additional connection points and an adapter/transformer, make
sure all points between the pump and outlet are firmly connected.
Solar: Make sure the solar panel is placed in full, direct sunlight and is not shaded by trees, shrubs
or buildings. Solar-only fountains are designed to only operate during the daytime.
Solar with Battery Backup: The performance of the pump depends on the orientation of the solar panel
being toward the sun and sunlight strength. Pump performance is not guaranteed when the solar panel is
in the shade or during poor weather conditions. Maximum performance is achieved during optimal
conditions; solar panel performance cannot be guaranteed if placed in the shade or during poor weather
conditions. The performance of the pump also depends on the battery power level; the pump cannot
operate if the battery power is low.
3. Plug/Unplug: Your pump may be air-locked. Try unplugging and plugging the pump in again to release air from
inside the pump. You may need to repeat this process a few times.
4. Manual Check: If the pump cover is removable, try removing the cover to access the impeller area. Turn the
rotor to ensure it is not clogged, broken or jammed.
5. Replacement Pump: Outdoor fountains are designed with a specic pump size and style; only use pumps that
are compatible with your fountain. Contact us for a replacement pump, refer to page 1 for contact information.
Pump Not Working
When operating the pump for the rst time, it may take a few minutes before water begins to ow properly.
If it is still not working after a few minutes or is loud, please follow these troubleshooting tips below.
1. Pump Fully Submerged: Make sure the pump is fully submerged underwater. Check the water and rell your
fountain often, especially during dry, hot weather conditions.
2. Clean Pump: Check the pump to ensure it is clean of debris, dirt, and algae buildup.
3. Check Location: If your pump is against a sidewall of the fountain, the vibrations from the pump impeller can
cause unwanted noise.
4. Check Flow Rate: A low ow rate might cause spewing or burps. Refer to the Water Flow Rate section for
additional information and tips.
Pump Noise
Some sound from the pump is normal. If the pump sounds are abnormally loud, please follow these Pump Noise tips below.
Troubleshooting
01/2020