Owner's Manual

17
Troubleshooting
• Disconnecttheunitfromtheelectricalpowersupplybeforecarryingoutmaintenanceonthemachineorwhencheckingthat
its parts are in proper working order.
• The hose must be connected and the water turned on before operating your unit. Failure to do so will damage the pump
motor and void your warranty.
• Total Stop System (TSS) – The motor will shut OFF and remain in standby mode during periods of inactivity, or as soon as the
unit is pressurized. THIS IS NORMAL. Simply squeeze the trigger to restart the pump motor.
• Toavoidunnecessaryhassles,consultthefollowingtablebeforecontactingcustomerservicewithanymechanicalissues.
Problems Possible Cause Possible Solution
Machine refuses
to start
• Power failure/machine not
plugged into a working receptacle.
• Defective socket.
• Fuse has blown.
• Defective extension cord.
• Check to make sure machine is plugged into
a working outlet.
• Check the power cord and reset the GFCI.
Tryadierentoutlet.
• Replacefuse.Switchoanyothermachines
that are using the same circuit.
• Trytheunitwithoutanextensioncord.
• Check the hoses and connections are airtight.
• Cleanorreplacevalves/seals.
• PleasecalltheSnowJoe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
• Replacefuse.Switchoothermachinesusing
the same circuit.
• Check that the mains voltage corresponds to
specicationonthemodeltag.
• Leave the washer for 5 minutes to cool down.
• Clean the nozzle.
• Installafusewithahigherampratingthanthe
amp consumption of the machine. Try the unit
without an extension cord.
• Allowmachinetorunbyholdingthetriggeruntil
regular working pressure resumes.
• Checkthatthewatersupplycorrespondstothe
specicationsrequired.
• WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter).
• Clean the nozzle.
• Cleanthewaterinletlter.
• Straightenoutthehosetoremoveanykinks/blockages.
• PleasecallSnowJoe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563) for
assistance.
• Wait for pump/hoses or accessories to thaw.
• Connect inlet water.
• Cleanthewaterinletlter.
• Clean the nozzle.
• Pump sucking air.
• Valves dirty, worn out, or stuck.
• Pump seals worn out.
• Fuse has blown.
• Incorrect mains voltage.
• Thermal sensor activated.
• Nozzle partially blocked.
• Fuse too small.
• Air in inlet hose.
• Inadequate supply of mains water.
• Nozzle partially blocked.
• Waterlterblocked.
• Hose kinked.
• Pump/spray gun is leaking.
• Trigger mechanism is broken.
• Pump/hoses or accessories frozen.
• No water supply.
• Waterinletlterblocked.
• Nozzleblocked.
Fluctuating pressure
Machine stops
Fuse blows
Machine pulsating
Machine often starts
and stops by itself
Machine starts, but
no water comes out