User's Manual

52 Troubleshooting Tips

Telephone

Problem & Solution

Base Power LED is not on

• Make sure that the base is connected to a working non-switched electrical outlet.

•

Make sure the power cord is properly connected to the base in the correct jack,

labeled

No Display on Handset and Base Power LED is on

• Are the batteries fully charged? Charge the batteries for 16 hours or replace the

batteries.

• Make sure the batteries are properly installed.

No Dial Tone but Handset Display works after full charge

• Ensure Telephone cord is connected at both ends.

• Does the handset indicate out of range? If so move closer to the base.

• Does another phone work with the same cord and wall jack?

Handset or Base does not ring

• Ensure Telephone cord is connected at both ends.

• Does the handset indicate out of range? If so move closer to the base.

• Does another phone work with the same cord and wall jack?

Poor Reception between Handset and Base

• Too close to metal appliances such as microwave, refrigerator, stove, etc.

• Baby monitor or Wireless LAN is using the same frequency (2.4 GHz).

• Handset battery is low, see battery indicator and place on charger.

• Out of range, excessive distance and/ or objects (walls) between handset and base

(unit beeps).

• Computer Wireless Network (WIFI), do not install near WIFI transmitters.

Can Not Dial Out

• Keypad may be locked. If the Padlock icon is on, press unlock in order to deactivate

to enable the keypad. (Page 23)