- Sun Storage Virtual Tape Library VTL User Guide

230 VTL User Guide • May 2008 G • 96267
5. If you still cannot connect, try to connect using the server’s IP address instead of
its server name (or vice versa).
6. If you can now connect, stop here.
ThehostnameorIPaddressthatfailedmaybeincorrect.
7. If you still cannot connect, check network connectivity. Ping the target server and
other machines in the same subnet.
8. If you cannot ping the server or the hosts on the same subnet, there is a network
outage. Stop here, and correct the problem. Then reconnect to the VTL server.
Case: Connectionfailsduringlogin
1. Verify the user name and password.
Thepasswordiscase‐se ns i tive.MakesuretheCapsLockkeyisnotpressedon
thekeyboard
2. If the user name or password was incorrect, stop here, and log in using the correct
credentials.
3. If the user name and password seem to be correct, make sure they exist on the
server. From the machine where VTL console is installed, open a secure shell
(ssh) session on the VTL server, and log on using the same user name and
password as above.
Notethatsshmaybedisablediflocalsecuritypoliciessorequire.
4. If ssh is enabled but you still cannot log in, the user name or password is
probably incorrect. Stop here, and obtain proper credentials.
5. If you can log in using ssh, check the status of the VTL server software modules.
From the ssh commandline, run the following command:
6. If a module has stopped, restart it with the following command, and stop here.
Case: Connectionfailswhileretrievingtheserverconfi guration
1. If the connection fails while retrieving the server configuration, note any error
messages that appear.
2. Then contact Sun technical support.
Case: ConnectionfailswhilecheckingtheVTLlicense
1. Contact Sun technical support.
# ipstor status
# vtl restart <module name>