- Sun Storage Virtual Tape Library VTL User Guide

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APPENDIX
C
Troubleshooting
Thisappendixaddressesthefollowingissues:
■ “Problemsduringconsoleoperations”onpage 229
■ “Problemsaffectingphysical resources”onpage 232
■ “Problemswithvirtualresources”onpage 233
■ “Problemsduringimport/exportoperations”onpage 237
■ “TakinganX‐rayfortechnicalsupport”onpage 239
Problemsduringconsoleoperations
Issue: VTLconsoleisunab leto connecttoaVTLserver
Indications: TheVT L consoledoesnotconnecttotheservernode.ThewordFailedappearsat
duringtheconnectionprocess.
Diagnostics: Determinethe ca useofthefailureusingthefollowingprocedure.
Case: Connectionfailsbeforelogin
1. Wait for a while. Then attempt to connect again.
2. If you can now connect, stop here.
Theserverwasbusyandunabletorespondimmediat ely.
3. If the IP address of the server changed recently, delete the server from the VTL
console. Then re-add it, and try to connect.
4. If you can now connect, stop here.
TheVTLconsolewasstillusingtheoldIPaddress.