Replacement Part List
14
Guide Bar Maintenance
When the guide bar shows signs of wear, turn it over on the 
saw to distribute the wear for maximum bar life. Feathering or 
burring of the bar rails is a normal process of bar wear. You 
should smooth such faults with a le as soon as they occur.
Replace a bar with any of the following faults:
• wear inside the bar rails permitting the chain to  
lay over sideways
• bent guide bar
• cracked or broken rails
• spread rails
Turn the saw over, check the underside of the guide bar, and 
make sure that the lubrication holes and chain groove are free 
from impurities.
You can purchase replacement parts for your Sun Joe
®
Saw Joe SWJ803E electric pole chain saw by ordering online 
at snowjoe.com or, to order by phone, contact Snow Joe
®
 + 
Sun Joe
®
 customer service at 1-866-SNOWJOE 
(1-866-766-9563).
Chain Sprocket
Regularly check the condition of the sprocket and replace it 
when wear exceeds 0.5 mm (Fig. 28).
Do not mount a new chain with a worn sprocket or vice-versa.
Troubleshooting
Troubleshooting Tips
Most diculties are easy to x. Consult the troubleshooting 
table for common problems and their solutions. If you continue 
to experience problems or need repairs beyond these minor 
adjustments, please call 1-866-SNOWJOE (1-866-766-9563) 
for assistance.
mWARNING! Always unplug the power cord before 
performing any adjustments, maintenance, or repairs to your 
pole chain saw.
Troubleshooting Table
Fig. 27
Inspection tool
Depth limiter tooth
Cutting edge
Depth 
limiter 
tooth
< 0.5 mm
Fig. 28
Problems Corrective Action
The saw 
motor fails 
to start
•  Check that you installed the extension cord 
properly into the pole saw power cord receptacle 
and that you plugged the extension cord into a 
live 120 V outlet.
•  Make sure that you fully depress and hold the 
safety lock button before squeezing the ON/OFF 
trigger switch.
•  The chain is too tight; re-tension.
•  The chain tension is too tight; re-tension.
•  The chain oil tank is empty; rell.
•  The lubrication holes are plugged; clean them out.
•  The chain tension is too tight; re-tension.
•  The guide bar or chain is damaged; inspect 
and replace the damaged part.
The saw 
runs, but 
the chain 
speed is 
low
Bar and 
chain 
running 
hot and 
smoking
The saw 
motor 
runs, but 
the chain 
is not 
turning










