Replacement Part List
19
Troubleshooting Table
Daily Checklist, Cleaning  
and Storage
Daily Checklist
To help maintain your cordless chain saw for optimum 
performance, we recommend you complete this checklist prior 
to each work session.
mWARNING! Do not insert the batteries until you have 
completed all of the daily checks.
•  Inspect for any visible damage to the chain, guide bar, or 
motor housing. 
•  Inspect the oil port and guide bar rails and clean them to 
remove any debris.
•  Check the chain tension.
•  Check the chain teeth for sharpness.
•  Check the bar and chain oil level; ll with only new chain 
oil specically formulated for chain saws.
NOTE: If you notice anything unusual, such as a vibration 
or odd sound, shut the saw OFF immediately. Remove the 
batteries and check the saw for any damage.
If you cannot nd the cause of the problem or are uncertain 
what to do, then have the saw inspected by an authorized 
Snow Joe
®
 + Sun Joe
®
 dealer or call the Snow Joe
®
 +  
Sun Joe
®
 customer service center at 1-866-SNOWJOE  
(1-866-766-9563) before using it.
mCAUTION!
•  Remove the batteries and wait at least ve minutes for the 
saw to cool before servicing or storing your unit.
•  If you drop the saw, carefully inspect it for damage. If the 
guide bar is bent, the housing is cracked, the handle is 
broken, or if you see any other condition that may aect 
the saw’s operation, DO NOT USE the tool. Instead, have 
it serviced at an authorized Snow Joe
®
 + Sun Joe
®
dealer or call the Snow Joe
®
 + Sun Joe
®
 customer service 
center at 1-866-SNOWJOE (1-866-766-9563).
Cleaning
Use only mild soap and a damp cloth to clean the cordless 
chain saw. Never let any liquid get inside the motor housing 
and NEVER immerse any part of the saw housing in liquid.
Storage
•  Ensure that the guide bar cover is in place when storing.
•  Do not store cordless chain saw near chemicals, such 
as fertilizers or other harsh solvents. Do not expose 
the plastic parts of the unit to brake uids, gasoline, 
petroleum-based products, penetrating oils, or the like. 
These products are often highly corrosive and may cause 
permanent damage, weaken, or destroy the plastic parts 
of your unit.
•  When not in use, your machine should be stored 
indoors in a dry and high or locked-up place, out of 
the reach of children.
Battery Caution + Disposal
Always dispose of your battery pack according to federal, 
state, and local regulations. Contact a recycling agency in your 
area for recycling locations.
mCAUTION! Even discharged battery packs contain 
some energy. Before disposing, use electrical tape to cover 
the terminals to prevent the battery pack from shorting, which 
could cause a re or explosion.
mWARNING! To reduce the risk of injury or explosion, 
never burn or incinerate a battery pack even if it is damaged, 
dead, or completely discharged. When burned, toxic fumes 
and materials are emitted into the surrounding atmosphere.
1.  Batteries vary according to device. Consult your manual 
for specic information.
2.  Install only new batteries of the same type in your product 
(where applicable).
3.  Failure to insert batteries in the correct polarity, as 
indicated in the battery compartment or manual, may 
shorten the life of the batteries or cause batteries to leak.
4.  Do not mix old and new batteries.
Problems Corrective Action
The saw 
motor fails 
to start
•  Make sure that the batteries are inserted correctly
•  Check charge status and recharge the batteries
•  The chain is too tight; re-tension.
•  The chain tension is too tight; re-tension.
•  The chain oil tank is empty; rell.
•  The lubrication holes are plugged; clean them out.
•  The chain tension is too tight; re-tension.
•  The guide bar or chain is damaged; inspect 
and replace the damaged part.
The saw 
runs, but 
the chain 
speed is 
low
Bar and 
chain 
running 
hot and 
smoking
The saw 
motor 
runs, but 
the chain 
is not 
turning
The saw 
stops during 
operation
•  Make sure that the batteries are inserted correctly
•  Check charge status and recharge the batteries
•  The machine is overloaded










