Use and Care Guide

14 | Sub-Zero Customer Care 800.222.7820
TROUBLESHOOTING
Troubleshooting
ICE PRODUCTION
No ice.
• Verify ice cube indicator appears in control panel display.
• Verify ice maker has been on for at least 24 hours.
• Verify freezer temperature near 0°F.
• Verify ice container is properly installed.
• Verify ice maker arm in down position.
• Verify water is being supplied to unit.
• Verify water lter has been replaced within the last 12
months and installed properly.
• Verify water lter has been removed if a reverse osmosis
ltration system is being utilized.
Blue or green ice.
• Possible copper supply line corrosion. Contact plumber
to clean or replace.
Black ecks in cubes.
• Stop use and contact Sub-Zero Factory Certied
Service.
Bad taste.
• Defrost freezer and clean with soap and water.
• Place coffee grounds or charcoal briquettes in freezer to
absorb odor.
Hollow cubes.
• Clean condenser. Contact Sub-Zero Factory Certied
Service if unresolved.
SERVICE
• Maintain the quality built into your product by contacting
Sub-Zero Factory Certied Service. For the name of the
nearest Sub-Zero Factory Certied Service, check the
Support and Service section of our website, subzero.com
or call Sub-Zero customer care at 800-222-7820.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 4 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 3.
Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf &
Design, Wolf Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries.
All other trademarks are property of their respective owners in the United States and other countries.