Built-In Refrigeration Use & Care Information

20
TROUBLESHOOTING GUIDE
FREQUENTLY ASKED QUESTIONS
ICE PRODUCTION
I
MPORTANT NOTE:
M
ake sure that the power is
on for your ice maker. The indicator will be
v
isible in the Control Center display panel.
IMPORTANT NOTE: Dispose of the first two
buckets of ice produced by your new unit to
e
nsure that pipe residue or other particles asso-
ciated with new water lines are not consumed.
Q: My ice maker isn’t producing very much ice.
A: On average, you can expect a cycle of ice
(eight cubes per cycle) every two hours.
Increased ice production can be achieved
with the Max Ice feature.
Q: My ice is freezing together and clumping.
A: If ice is not used regularly it tends to fuse
together. You may need to discard the ice and
allow ice to be replenished.
NOISE
Q: Why do I hear my unit running constantly?
A: It is normal to hear the operation of fans and
motors. Sounds will be accentuated based on
the placement of the unit and overall room
design.
TEMPERATURE
I
MPORTANT NOTE:
U
nless the unit is being
serviced, make sure the power for your unit is
o
n. If the unit is not on, OFF will be visible in the
Control Center display panel.
Q
:
H
ow do I adjust the temperatures?
A
:
T
o adjust temperatures, refer to Temperature
Control, page 7.
Q: What are the suggested temperature set-
tings?
A: The recommended settings are 3˚C for the
refrigerator section and -18˚C for the freezer
section.
Q: Condensation is forming on the inside and
outside of my unit.
A: In climates with higher humidity, condensa-
tion will form and is considered normal.
Leaving the door open for a long period of
time may also contribute to condensation
forming on the inside your unit.
Q: My unit isn’t cooling properly.
A: Clean the condenser area as outlined on page
13.
DOOR OPERATION
Q: Why is my door hard to open?
A: Your unit was designed for an airtight seal. A
vacuum seal can form after the door is
closed. Wait several seconds for pressure to
equalize before reopening the door.
Q: The door on my unit is opening too fast and
hitting the wall or surrounding cabinets.
A: The unit may not be leveled properly or a
door stop may be required. Install the
optional 90° door stop provided with the unit.
TROUBLESHOOTING
If your Built-In unit is not operating properly, use
t
he following troubleshooting guide before con-
tacting your Sub-Zero dealer. This guide will
save you time and trouble and may help you
avoid the expense of a service call.
T
he indicator is illuminated or flashing in
the Control Center display panel.
•
The microprocessor has sensed a problem
with the operating system. There may be
instructions in the Control Center display
panel to solve the problem.
• This may also indicate that the condenser
needs cleaning. Follow the Condenser
Cleaning procedure outlined on page 13.
• If this occurs, turn the unit off with the key
pad and then restart by depressing the key
pad again. If the indicator is still present,
contact your Sub-Zero dealer.
The flashing with audible chime and
indicators are both flashing in the Control
Center display panel.
• Check for excess water near the unit. If you
see excess water, turn off the water at the
shut-off valve. Also, verify temperatures
inside the unit and manage the contents
accordingly. Once you have verified there is
an issue, contact your Sub-Zero dealer. The
audible chime can be reset for 24 hours by
holding the key and depressing the
key.
Refrigerator/Freezer is not running.
•
Is there electrical power to the unit?
• Is the home circuit breaker or fuse off?
• Is the refrigerator/freezer control on?
• Is the condenser area clean?
• Has a door or drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
• Has one section been manually disabled? See
Cleaning Combination Units, page 13.
• If the unit is still not running, it may be in
defrost mode.
• Wait 30 minutes and try to restart again.
Refrigerator/Freezer is warmer than usual.
• Is the control set properly?
• Is the condenser area clean?
• Has a door or drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
• Has a large amount of food been added
recently?