Sub-Zero Refrigeration App Guide
REFRIGERATION APP GUIDE
Troubleshooting
I am unable to connect.
• Verify the appliance is on and the
setting is enabled.
• Verify Bluetooth and Wi-Fi settings are enabled on your
mobile device.
Notications are not being sent.
• Open Settings on your mobile device and turn on noti-
cations for the Sub-Zero Group Owner’s App.
“Service Required” appears.
• Contact Customer Care at 800-222-7820, Monday
through Friday, 8 am to 5 pm CST.
“Loading” appears for an extended period.
• Unplug your router and wait 30 seconds. Then, plug it in
again and open the app.
Frequently Asked Questions
Do I need an account to remotely access my appliance?
• Yes. You can create your account during your rst in-app
experience by following the instructions.
Can my unit be connected to more than one device?
• Yes, however, the same account username and pass-
word must be used for each mobile device.
Can air purication cartridges and water lters be pur-
chased from the app?
• Yes. Tap the air purication or water lter tiles on your
app and follow the instructions.
I am getting too many notications. Can I turn them off?
• Yes. Open Settings on your mobile device and turn off
notications for the Sub-Zero Group Owner’s App.
Is the displayed temperature the internal temperature?
• No. The temperature indicates the set temperature.
Frequent door openings cause the internal temperature
to uctuate.